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- Tasks: Join our team as a Receptionist, providing top-notch customer service and support to patients.
- Company: Be part of a friendly, forward-thinking practice dedicated to high-quality patient care.
- Benefits: Enjoy on-site parking, sick pay, and opportunities for personal development.
- Why this job: This role offers a chance to make a real impact in healthcare while working in a supportive environment.
- Qualifications: Excellent communication skills and experience in a customer-facing role are essential; NHS experience is a plus.
- Other info: Flexible hours available, with a salary of £19,553 per annum pro rata for part-time contracts.
The predicted salary is between 19553 - 27375 £ per year.
An opportunity has arisen for an enthusiastic and motivated full-time or part-time Receptionist / Patient Services Advisor to join a dedicated multi-disciplinary team in Dorking where you’ll provide high-quality care and excellent customer service.
About the Practice
Our client is a friendly, forward-thinking practice delivering high-quality care to patients within a safe and efficient working environment. Their main surgery is in Dorking, and they have two dispensing branches in Box Hill and Westcott serving a total of 11,300 patients.
About the role
In the role of Receptionist / Patient Services Advisor, you will use your Receptionist experience to:
- Undertake a wide range of reception duties
- Act as the central point of contact for patients
- Provide general support to a multi-disciplinary team
- Greet and direct patients
- Effective use of the appointment system
- Book appointments
- Process confidential information
- Assist patients as required
- Ensure clinical rooms are fully and tidily stocked
- Ensure the timely and efficient distribution of information
- Take messages and handle enquiries for the clinical team
- Liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers
About you
To be successful for the role of Receptionist / Patient Services Advisor, you will need:
- Excellent communication and liaison skills
- Experience of working in a similar customer-facing environment
- To ideally have worked in the NHS or a medical field, but training on IT systems will be provided
- The ability to multi-task
- A full UK driving licence and transport to travel to other sites when required – essential
- To be flexible with your hours / days to support the Practice when required
About the hours & rewards
The role of Receptionist / Patient Services Advisor is for 20 - 37.5 hours per week working a day shift, Monday to Friday. There is a salary on offer of £19,553 per annum pro rata for part-time contracts and benefits include:
- On-site parking
- Sick pay
The Practice takes pride in encouraging special interests and personal development and offers a rewarding and friendly environment.
Receptionist employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a Receptionist in a medical setting. Understanding the nuances of patient interaction and appointment management will help you stand out during any informal discussions or interviews.
✨Tip Number 2
Network with professionals already working in similar roles, especially within the NHS or medical practices. They can provide insights into the work culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples. Be ready to share experiences where you've successfully handled difficult situations or provided exceptional service, as this is crucial for a Receptionist role.
✨Tip Number 4
Be flexible and open about your availability. Since the role requires adaptability in hours and locations, showing that you're willing to accommodate the practice's needs can make you a more attractive candidate.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles as a receptionist or in a medical environment. Use keywords from the job description to demonstrate your suitability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the practice. Mention specific skills such as communication and multi-tasking, and explain how they align with the responsibilities of the Receptionist position.
Highlight Relevant Experience: In your application, emphasise any experience you have in a customer-facing role, particularly in healthcare settings. If you have worked with appointment systems or handled confidential information, be sure to mention this.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Familiarise Yourself with the Practice
Research the practice beforehand. Understand their values, services, and the community they serve. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Highlight Your Multi-Tasking Abilities
The role requires juggling various tasks simultaneously. Prepare to discuss specific instances where you successfully managed multiple responsibilities, especially in a busy environment. This will illustrate your capability to thrive under pressure.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your enthusiasm for the position. Ask about the team dynamics, opportunities for professional development, or how they handle patient feedback. This demonstrates your proactive approach and interest in contributing to the practice.
