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- Tasks: Lead a dynamic team to ensure top-notch service and customer satisfaction.
- Company: Join the prestigious Porsche Retail Group at a state-of-the-art facility.
- Benefits: Enjoy a vibrant work environment with onsite amenities and career growth opportunities.
- Other info: Work in a modern showroom with excellent facilities and a supportive team culture.
- Why this job: Be part of an iconic brand and make a real impact in the automotive industry.
- Qualifications: Must have senior dealership service experience and a full UK driving licence.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Exciting News! Porsche Retail Group have an excellent opportunity for a Service Team Manager to work for one of the world’s most iconic brands and join the prestigious Central Operations Division in Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre in the UK. The site is also located within walking distance of a local shopping park.
Please note: To be considered for this role, you must have main dealership Service experience at senior level or Workshop Controller experience and hold a full UK driving licence.
About the role
As a Service Team Manager you will effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. You’ll lead the Service Technicians and Service Advisors/Executives in the team to ensure that commercial and operational requirements are considered at all times.
Core responsibilities include to:
- Review the allocation of work booked in and identifying the resources required
- Supporting and communicating with the Service Advisors/Executives, Workshop and Technicians the day prior to the appointment the workshop plan
- Ensure work is completed fully to customer requirements in the agreed timescales
- Holding weekly group review meetings and monthly individual review meetings
- To be the first point of contact to resolve technical customer issues
- Ensure full compliance and awareness of manufacturer’s policy regarding recall campaigns
- Control and manage facilities standards audit controls
- Manage quality checks on vehicles, including road tests
- Identify individual team development needs
- Keep updated with technical and job knowledge and the FCA Compliance and Retail Internal Control System (RICS) requirements
Service Team Manager in Reading employer: eRecruitSmart
Contact Detail:
eRecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Porsche or similar brands. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by researching Porsche's values and recent news. Show us you’re passionate about the brand and understand what makes it tick. This will help you stand out as a candidate who truly gets the company culture.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Use examples from your past experiences to demonstrate how you’ve successfully managed teams and resolved customer issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to interview.
We think you need these skills to ace Service Team Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Team Manager role. Highlight your main dealership Service experience and any Workshop Controller roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Porsche and how your experience aligns with our needs. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Leadership Skills: As a Service Team Manager, you'll be leading a team, so make sure to highlight your leadership experience in your application. Share examples of how you've effectively managed teams and improved workshop efficiency in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at eRecruitSmart
✨Know Your Stuff
Make sure you brush up on your main dealership service experience and workshop management skills. Be ready to discuss specific examples of how you've managed workshop loading and efficiency in the past. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll be leading a team. Prepare to talk about your leadership style and how you've successfully motivated and developed your team members in previous roles. Think of specific instances where you resolved conflicts or improved team performance.
✨Understand Customer Expectations
Porsche values customer satisfaction highly. Be prepared to discuss how you've met or exceeded customer expectations in your previous roles. Share examples of how you handled technical issues or complaints effectively, demonstrating your commitment to quality service.
✨Familiarise Yourself with Compliance
Since compliance is crucial in this role, make sure you're up to date with the manufacturer's policies and FCA regulations. Bring up any relevant experiences where you ensured compliance in your previous positions, as this will highlight your attention to detail and professionalism.