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- Tasks: Become the go-to expert for all things Porsche, helping customers with product knowledge and support.
- Company: Join Porsche Retail Group, a prestigious brand known for excellence and innovation in the automotive industry.
- Benefits: Enjoy a competitive salary, 33 days holiday, and perks like a VW Group vehicle lease and mental health support.
- Why this job: Be part of a dynamic team at an iconic brand, enhancing customer experiences and driving satisfaction.
- Qualifications: Full driving licence and strong customer service skills are essential; tech-savvy individuals will thrive here.
- Other info: Work fixed hours with a supportive culture that values diversity and employee wellbeing.
The predicted salary is between 25000 - 36000 £ per year.
Porsche Retail Group is expanding our team and has an excellent opportunity for a Product Expert (Porsche Pro) to work for one of the world's most iconic brands and join the prestigious Porsche Centre Reading. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) is wholly owned by Porsche Germany. We operate several Porsche Centres, Service Centres, and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
As a Porsche Product Expert, you will be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.
Porsche Centre Reading, the very first ‘Destination Porsche' centre in the UK, is located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station, and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members.
Responsibilities:- Be the Centre expert for customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to Porsche Car Connect (PCC), Porsche Telematics, Apple Car Play, Personalisation Options, Vehicle Products and Features.
- Pro-actively offer every customer a second hand-over as part of “Porsche Masterclass” – either in the showroom, customer's home/work or through a digital platform CitNOW, video call or other suitable communication tool.
- Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required).
- Support the Porsche Centre with various marketing activities.
- Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquiries.
- Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard.
- Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management.
- Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data.
- Full Driving Licence.
- Strong understanding and ability to deliver in-depth product knowledge.
- Proven experience in delivering excellent customer service and responding to customer queries across various platforms.
- Exceptional verbal and written communication skills.
- Previous experience in a high value retail market.
- Strong interest in technological developments.
Porsche Retail Group is committed to promoting a culture that champions diversity and equal opportunities. PRG believes diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- Basic Salary of up to £30,540 per annum, depending on experience.
- OTE of 10% per annum.
- Option of a VW Group Vehicle at a preferential leasing rate.
- 33 days holiday per year, with extra days for long service.
- Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturday 9.00am to 5.00pm.
- Dedicated mental health champions.
- Employee representative body - your voice at work.
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products.
- Life Assurance.
- DC Pension Scheme.
- Employee Assistance Program - support and advice on issues impacting your wellbeing.
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You are welcome to request a full synopsis of the job description during your first round of interview, should you be successful.
We look forward to hearing from you!
Product Expert in Reading employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert in Reading
✨Tip Number 1
Familiarise yourself with Porsche's product range and features. Understanding the specifics of Porsche Car Connect, Apple Car Play, and other technological developments will give you an edge in discussions during interviews.
✨Tip Number 2
Stay updated on industry trends and competitor offerings. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to the role and the brand.
✨Tip Number 3
Practice your communication skills, especially in explaining complex product features in simple terms. As a Product Expert, you'll need to convey information clearly to customers and colleagues alike.
✨Tip Number 4
Network with current employees or professionals in the automotive industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Product Expert in Reading
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Product Expert position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in customer service and product knowledge. Use specific examples that demonstrate your ability to communicate effectively and provide exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for Porsche and the automotive industry. Highlight your understanding of technological developments and how they relate to the role. Make it personal and show why you want to work specifically for Porsche Retail Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ErecruitSmart
✨Know Your Porsche Products
Make sure you have a deep understanding of the features and benefits of all Porsche vehicles. Familiarise yourself with the latest technological developments and how they compare to competitors. This knowledge will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled queries across various platforms, as this role requires strong communication skills and the ability to engage with customers effectively.
✨Be Ready for Technical Questions
Since the role involves troubleshooting and technical support, be prepared to discuss how you would diagnose user errors and validate repair needs. Brush up on common issues related to Porsche products and think through potential solutions.
✨Demonstrate Your Passion for Cars
Express your enthusiasm for sports cars and the Porsche brand during the interview. Share any personal experiences or stories that reflect your passion for automotive technology and how it drives your desire to excel in this role.
