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- Tasks: As a Parts Advisor, you'll manage customer parts orders and ensure efficient service.
- Company: Join Porsche Retail Group, a top UK dealer for one of the world's most iconic automotive brands.
- Benefits: Enjoy 25 days holiday, private medical insurance, and employee discounts.
- Why this job: Be part of a prestigious brand with a supportive culture and excellent career growth opportunities.
- Qualifications: Recent experience as a Parts Advisor in the automotive industry is essential.
- Other info: Work hours are Monday to Friday, with one Saturday shift every four weeks.
The predicted salary is between 19952 - 23942 £ per year.
Exciting News! Porsche Retail Group is expanding our team and have an excellent opportunity for a Parts Advisor to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford . This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.
Please note: To be considered for this position, you must have recent experience in a Parts Advisor role for an automotive brand.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Parts Advisor, you will effectively interpret, order and supply all customer parts requirements, ensuring that the commercial and operational requirements are met at all times. Responsibilities include:
Customers
- Treating all customers in a professional and courteous manner at all times
- Ensure that all parts orders are dealt with in the most efficient manner
- Take personal responsibility for keeping customers informed of order status
- Ensure compliance with GDPR
Parts
- Checking the physical availability of parts
- Ensuring items required by service are pre-picked between 48-72 hours before they are required
- Communicate on daily basis on parts availability to the Workshop and Front of house
- Review parts stock held in Work In Progress (WIP) on a daily basis in order to identify ageing or unusual items
- Ensure timely dispatch and delivery of parts where required
- Ensure parts records and product information files are kept updated
- Ensure stock is located and records updated immediately
- Actively participate in perpetual and or annual stock checks
- Monitor manufacture KPI’s such as Part Purchases and taking action as appropriate
General
- Ensure the handling of money is dealt with in a secure manner
- Maintain high standards of security
- Provide administrative support to the Parts Supervisor and Aftersales team as required
- Maintain cost control and maximise full margin
- Ensure that the department is kept clean and tidy at all times
- Update job knowledge by participating in educational opportunities; reading manufacturers\’ publications etc.
About the hours & rewards
For the role of Parts Advisor, the hours of work are Monday to Friday 8.00am to 6.00pm and one in four Saturdays.
There is a basic salary on offer from £29,960 per annum, depending on experience, plus bonus of up to £8,000. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays
- Option of a VW group vehicle at preferential leasing rates
- Private Medical Insurance
- Life Insurance
- Staff preferential rates
- Employee Discounts Programme
- Employee Assistance Programme
How to apply
Please note that eRecruitSmart is advertising the role of Parts Advisor on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
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Created on 25/06/2025 by TN United Kingdom
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Parts Advisor employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your approach when interacting with customers and demonstrate your passion for the brand.
✨Tip Number 2
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Brush up on your knowledge of automotive parts and their functions. Being able to speak confidently about parts and their applications will set you apart from other candidates who may not have the same level of expertise.
✨Tip Number 4
Prepare specific examples from your previous experience as a Parts Advisor that showcase your ability to handle customer inquiries and manage parts efficiently. This will help you illustrate your skills effectively during the interview process.
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your recent experience as a Parts Advisor in the automotive industry. Focus on relevant skills and achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Porsche brand and your understanding of the role. Mention specific experiences that demonstrate your ability to meet customer needs and manage parts efficiently.
Highlight Customer Service Skills: Emphasise your ability to treat customers professionally and courteously. Provide examples of how you've kept customers informed about order statuses and handled parts orders efficiently in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Parts Advisor role.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Automotive Knowledge
Make sure to brush up on your knowledge of automotive parts and brands, especially Porsche. Being able to discuss specific parts and their functions will demonstrate your expertise and passion for the industry.
✨Emphasise Customer Service Skills
As a Parts Advisor, you'll be interacting with customers regularly. Prepare examples of how you've provided excellent customer service in previous roles, highlighting your ability to handle inquiries and resolve issues efficiently.
✨Demonstrate Organisational Skills
The role requires managing parts orders and stock levels. Be ready to discuss your experience with inventory management and how you ensure accuracy and efficiency in your work processes.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the dealership's operations, team dynamics, and future developments. This not only shows your enthusiasm but also helps you assess if it's the right fit for you.
