Operations Director - Hybrid

Our client is on a mission to enable their customers to unlock their business potential via Sage X3, Sage Intacct, as well as their propriety X3CloudDocs solution. The company is the longest standing Sage X3 partner in the UK with over 450 years of combined expertise in the sale, implementation, development and support of Sage X3. Helping their customers grow and evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! With the business going from strength to strength, they\’re now looking to hire an experienced Operations Director for a hybrid role – working three days a week from their office in the Fleet area. About the role Our client is entering an exciting new phase of growth and is looking for a commercially minded Operations Director to help them scale up sustainably, a strategic operator ready to make their mark. As part of the senior leadership team, you’ll play a central role in aligning their people, processes, and systems to support long-term success. You’ll thrive if you’re hands-on, solutions-focused, and unafraid to challenge the status quo in pursuit of better ways of working. They value fresh thinking and welcome constructive disruption – especially when it leads to smarter, more scalable outcomes. They’re a values-led company that cares about how things get done – not just the outcomes – and they are looking for someone who leads with empathy, pragmatism, and purpose. Key Areas of Activity Strategic Leadership – drive the profitable and efficient delivery of professional services by aligning operations with the company’s growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management – act as a senior point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight – oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services – ensure the consultancy team is equipped and enabled to deliver high-quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management – lead a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency – enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive productivity and service chargeability People & Team Leadership – build and inspire a high-performing, innovative operations team through strong leadership, development, workforce planning, and a culture of accountability and continuous learning About the rewards At this company there is on offer: Competitive base salary Bonus scheme 25 days holiday plus Bank Holidays Healthcare Cash Plan Employee Assistance Programme Volunteering Leave Discretionary paid sick leave Flexibility to work on a hybrid basis (3 days per week at the office in the Fleet area) Free car parking available About You For the role of Operations Director our client is looking for a commercially minded and delivery-focused leader who combines strategic vision with hands-on operational expertise. In terms of knowledge skills and experience, you’ll need: Senior-level experience in operations, service delivery, or programme management within an ERP or enterprise software consultancy would be highly advantageous Strong understanding of ERP implementation, preferably Sage X3, Intacct, NetSuite, SAP B1/ByDesign or similar platforms Proven leadership of multi-disciplinary teams including consultants, project managers, and support staff. In-depth knowledge of project governance, delivery methodologies i.e. Waterfall, Agile or hybrid, and risk management Experience in resource and capacity planning, alongside service quality and process improvement. Commercial acumen with the ability to balance customer satisfaction and operational efficiency Strong communication, stakeholder management and negotiation skills You’ll also be a strategic, hands-on leader with high emotional intelligence and a collaborative style. Calm under pressure and solutions-focused, you can communicate with clarity, make sound, data-led decisions, and bring a drive for innovation, quality, and continuous improvement. You’ll hold a relevant degree or equivalent experience, alongside recognised project or programme management credentials (such as PRINCE2, PMP or Agile), with additional certifications like ITIL, Six Sigma or ERP product training seen as a bonus. About the company In the role of Operations Director, you’ll have the opportunity to work hands-on with cutting-edge technology and innovative products that make a real impact for their customers. The company value the energy and collaboration that comes from working together in person – sharing ideas, solving problems, and supporting one another in ways that simply aren’t the same remotely. That’s why there will be a requirement to spend three days a week in the office, located in leafy Church Crookham (GU52 0RJ), with good links to the M3 and A30. How to Apply Please note that eRecruitSmart is advertising this role on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work and reside in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you