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- Tasks: Provide IT support to schools, solving tech issues and assisting clients on-site and remotely.
- Company: A reputable IT support provider focused on client satisfaction without upselling.
- Benefits: Competitive salary, 22 days holiday, company events, pension, and sick pay.
- Why this job: Join a growing team, develop your tech skills, and make a real difference in education.
- Qualifications: 12 months in IT support, driving license, and a passion for problem-solving.
- Other info: Enjoy autonomy in your role with excellent career development opportunities.
The predicted salary is between 24000 - 31000 £ per year.
We have an excellent opportunity for a 2nd Line IT Support Technician to join this growing and reputable team of technicians to provide IT support to school-based clients based in and around Milton Keynes. This role is mostly on an assigned number of client sites, with occasional work in the Milton Keynes office or from home, so you must live within commuting distance to Milton Keynes.
About the company
Our client is a growing responsive & effective IT support provider who pride themselves on giving the best possible service to clients with no upselling or sales. Focusing on the best interests of the client and delivering a comprehensive IT service.
About the role
As a 2nd Line IT Support Technician, you will have the chance to work with, train and develop your skills in a variety of systems; Windows, Mac, iOS, Windows Server and more - across a variety of devices and platforms; PCs, Macs, iPads, Chromebooks, Android etc with opportunities to learn and develop your skills. This full-time role comes with a relatively high degree of autonomy, with the right candidate able to manage their workload and liaise with our clients daily to help fix, assist, and solve computer related issues. You will be supported by the other technicians in the group and escalate issues when needed, whilst maintaining an approachable and friendly demeanour. An enhanced DBS check will be undertaken before starting this role and your responsibilities will include:
- Providing a friendly service to customers and clients
- Work on client sites with the remote support of IT team
- Be the IT technical support to your assigned clients
- Resolve, advise and assist the client with IT issues that arise
- Carry out the requests and duties as directed by your line manager when needed
- Work alongside existing technicians and further develop your understanding of the role
- Progress projects and assist with migrations at client sites
- Occasionally visit other client sites
- Perform regular maintenance and checks at client sites either in person or remotely
- Help to process the company’s continuing general workload
- Remotely resolve issues using the company’s remote access software to assist customers
- Provide occasional telephone support for all of the group’s clients if required
- Help the company with project work out of term time
About you
To be successful for the role of 2nd Line IT Support Technician having a car and driving license is essential and you must be / have:
Essential Skills/Experience:- 12 months in a support IT environment, ideally 2nd line
- Industry recognised or relevant qualification
- Positive and effective working relationships with clients
- Working in schools or education
- Technical Problem solving and fault finding
- General network troubleshooting
About the rewards
For the role of 2nd Line IT Support Technician, you will work Monday to Friday and receive a salary of £24,000 to £31,000 per annum depending on experience, plus company benefits including:
- 22 days holiday plus Bank Holidays
- Company events
- Company pension
- Sick pay
2nd Line IT Support Technician in Milton employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Technician in Milton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in schools or education. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your technical problem-solving abilities. Bring examples of how you've tackled issues in the past, especially in a support environment.
✨Tip Number 3
Be proactive! If you know the company you're applying to, do some research and come prepared with ideas on how you can improve their IT support services. This shows initiative and that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team of technicians!
We think you need these skills to ace 2nd Line IT Support Technician in Milton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line IT Support Technician role. Highlight your relevant experience in IT support, especially any work with schools or education. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like the service we provide to our clients.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially in a school environment where quick thinking is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at ErecruitSmart
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Mac, iOS, and network troubleshooting. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples that highlight your ability to maintain positive relationships with clients. Think about times when you went above and beyond to help someone out.
✨Demonstrate Your Autonomy
This position offers a degree of autonomy, so be prepared to talk about how you manage your workload effectively. Share experiences where you took initiative or solved problems independently.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice answering questions like how you would handle a critical IT issue at a school site, ensuring you convey your thought process clearly.
