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- Tasks: Advise customers on vehicle services and ensure a top-notch ownership experience.
- Company: Join the prestigious Porsche Centre West London, part of a leading dealer group.
- Benefits: Enjoy competitive pay, great perks, and a vibrant work environment.
- Other info: Work in a state-of-the-art facility with excellent career growth opportunities.
- Why this job: Be part of an iconic brand and make a real difference in customer satisfaction.
- Qualifications: Must have a full UK driving licence and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious Porsche Centre West London. This impressive Centre is a state-of-the-art building with a Barista service coffee bar, close to public transport links, heavily subsidised parking and is located 5 minutes’ walk from Chiswick High Road, which is full of shops and restaurants.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company:
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role:
As a Service Advisor, you will be responsible for:
- Advising potential, new and existing customers on which service, or maintenance, may be required to be performed on their vehicle
- Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
- Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.
About the responsibilities:
In the role of Service Advisor, you will:
- Ascertain the customers’ automotive problems by listening to customer's description of symptoms; clarifying description of problems; conducting technical visual inspections via the Direct Dialogue Bay; checking vehicle maintenance records; examining service schedules as appropriate
- Take bookings from walk in customers and upsell Services and accessories
Service Advisor - West London employer: eRecruitSmart
Contact Detail:
eRecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - West London
✨Tip Number 1
Get to know the company! Research Porsche Retail Group and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and automotive knowledge. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor - West London
Some tips for your application 🫡
Show Your Passion for Porsche: When writing your application, let your love for the Porsche brand shine through! We want to see how excited you are about working with such an iconic name in the automotive world. Share any personal experiences or connections you have with Porsche vehicles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Advisor role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to align their application with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Avoid jargon and make sure your key points stand out, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at eRecruitSmart
✨Know Your Porsche
Familiarise yourself with the Porsche brand and its values. Understand the specific services offered at the Porsche Centre West London, and be ready to discuss how you can contribute to providing an exceptional ownership experience for customers.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you've successfully resolved customer issues or provided outstanding service. This will demonstrate your ability to connect with clients and meet their needs.
✨Understand the Technical Side
Brush up on basic automotive knowledge and the common issues that Porsche vehicles may face. Being able to converse about technical aspects will show your commitment to the role and help you gain credibility with customers.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could include inquiries about the team culture, training opportunities, or how success is measured in the Service Advisor role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.