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- Tasks: Build relationships and support young entrepreneurs in a vibrant community.
- Company: A charity transforming young lives through enterprise in London.
- Benefits: £24,000 salary, 25 days leave, training budget, and team socials.
- Why this job: Make a real impact by empowering young people to achieve their business dreams.
- Qualifications: Experience in community work and strong communication skills.
- Other info: Join a dynamic team dedicated to fostering local entrepreneurship.
The predicted salary is between 24000 - 33600 £ per year.
We have an excellent opportunity for a Community Operations Coordinator within a charity that provides business support to young people in London by providing dedicated business coaches, workshops, one to one sessions, tailored business programmes, spaces to test trade from and business mentoring. A full job specification will be provided on application.
About the company
Our client transforms young lives through enterprise by offering holistic and personalised business guidance and support to in-need marginalised young entrepreneurs across London, aged 16 to 30 through workshops, programmes and 1:1 business coaching. They work in collaboration with young people to enable them to start their own business or move into employment or/and education and training. They aim to develop approaches that empower, support and encourage young people to build confidence, follow their aspirations and fulfil their potential.
About the role
As Community Operations Coordinator, you will be responsible for:
- Building relationships with existing tenants and stakeholders and engaging with new potential tenants and stakeholders to access the services.
- Working across the business supporting the Operations Manager with the day to day running of the business centre.
- Fostering opportunities to consult with and build relationships with the wider local Tooting community.
About the responsibilities
In the role of Community Operations Coordinator, duties include:
- Be the first point of contact for clients and visitors, providing excellent, friendly customer service at all times and responding to enquiries.
- Building relationships with customers; the wider community; clients and industry professionals.
- Engage and consult with local residents, businesses and community groups ensuring the organisation is tuned with the needs of the local community to better serve them.
- Identify and engage tenants who can become tenant reps or can donate time and/or resources to the organisation.
- Conduct viewings with prospective clients, gauging their requirements and put together a proposal.
- Responsible for the complete on-boarding process for new co-workers including viewings; completing licensing documents and other related documents; desk/space set up; and inputting their details on our CRM system.
- Maintain customer retention and assigned KPIs.
- Work with Maintenance Team and Operations Manager to ensure spaces are fit for use and adhere to Health and Safety practices.
- Resolve issues with speed, empathy, professionalism, and decisiveness and escalate to the Operations Manager in an efficient manner where necessary.
- Sort out post and deliveries for tenants; Tooting Works and Business Launchpad.
- Support the Operations Manager and Operation Coordinator with coordination of Tenant moving in and moving out process.
- Arrange keys, fobs and allocate post boxes for new tenants, add fire roll call (new tenant checklist).
- Collect keys/fobs when tenants move out (disable access/cancel parking permits).
- Issue parking permit and manage offence procedure.
- Purchase meeting room office supplies and refreshments.
- Deal with suppliers/contractors requiring access to the centre.
- Keep reception area neat and tidy.
About you
The role of Community Operations Coordinator would suit someone a people’s person who is passionate about creating meaningful communities; experienced in community work, PR and promotional events. The ideal candidate will have / be:
- Confident, enjoys taking the initiative and who has the skillset to develop important and lasting relationships.
- Able to act as the face and voice of the brand and manage all community communications.
- A proven track record of being a community ambassador.
- Strong track record of performing successfully in a fast-paced, intellectually deep, service-oriented environment.
- Previous roles which have required strong attention to detail and collaboration.
- 1 year of relevant experience in Operations.
- Proficiency in Microsoft Office Suite including Outlook, PowerPoint, Excel.
- This role would be a great fit for someone looking to use their coworking and start up experience to deliver real value to the member and wider Tooting community.
About the hours & rewards
For the role of Community Operations Coordinator, there is a salary on offer of £24,000 per annum. Benefits include:
- 25 days Annual Leave plus bank holidays.
- Personal annual training budget, plus dedicated training time.
- Employee assistance programme including counselling.
- Regular team socials throughout the year.
- Generous sick pay allowance after following probation.
Community Operations Coordinator in London employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Operations Coordinator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the community. Attend local events, workshops, or even just hang out at co-working spaces. The more faces you know, the better your chances of landing that Community Operations Coordinator role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or stakeholders, let your passion for community work shine through. Be genuine, share your experiences, and demonstrate how you can contribute to their mission.
✨Tip Number 3
Follow up after meetings or events! A quick email thanking someone for their time can go a long way. It shows you're proactive and genuinely interested in building those relationships, which is key for a Community Operations Coordinator.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It gives us a chance to get to know you better and understand how you fit into our community-focused approach. Don't miss out on this opportunity!
We think you need these skills to ace Community Operations Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community Operations Coordinator role. Highlight your experience in community work and any relevant skills that match the job description. We want to see how you can bring value to our mission!
Show Your Passion: Let your enthusiasm for supporting young entrepreneurs shine through in your application. Share any personal experiences or motivations that drive you to work in this field. We love seeing candidates who are genuinely passionate about making a difference!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ErecruitSmart
✨Know the Mission
Before your interview, dive deep into the charity's mission and values. Understand how they transform young lives through enterprise and be ready to discuss how your passion aligns with their goals. This shows you’re not just looking for a job, but genuinely care about making a difference.
✨Showcase Your People Skills
As a Community Operations Coordinator, you'll be the face of the organisation. Prepare examples of how you've successfully built relationships in previous roles. Think about times when you’ve engaged with diverse groups or resolved conflicts – these stories will highlight your people skills.
✨Be Ready to Discuss Community Engagement
Since the role involves engaging with the local community, come prepared with ideas on how to foster relationships with local residents and businesses. Share any past experiences where you’ve successfully consulted with community members or organised events that brought people together.
✨Demonstrate Problem-Solving Abilities
The role requires quick thinking and empathy when resolving issues. Prepare to discuss specific challenges you've faced in previous positions and how you approached them. Highlight your ability to act decisively while maintaining professionalism – this will show you can handle the fast-paced environment.
