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- Tasks: Support families with funding applications and ensure smooth operations in a busy team.
- Company: Join a leading children's charity dedicated to making a difference.
- Benefits: Competitive salary, enhanced holiday, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in the lives of disabled and autistic children while developing your skills.
- Qualifications: Strong customer service skills and excellent communication abilities required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
One of the UK's leading national children's charities is seeking an enthusiastic Funding Applications Administrator to join their dedicated, experienced and growing team of professionals as they embark on a journey of expansion in Newcastle under Lyme. This is a full-time role based in state-of-the-art facilities in Keele, Stoke On Trent.
About the role
Our client is seeking a highly organised, motivated and compassionate Funding Applications Administrator to support the smooth and efficient running of their busy Applications Department. You will work closely with colleagues across the Applications Team to support and guide volunteers in processing funding applications for specialist equipment and services. As the first point of contact for families, you will provide clear and empathetic administrative support, engaging quickly to understand their needs and identify how our services can help. Collaboration is central to this role, and you will work confidently with colleagues across the organisation and stakeholders at all levels.
Responsibilities include:
- Acting as the first point of contact to phone, email and online enquiries and provide clear advice on available equipment and services.
- Guiding families through the application process and ensuring all supporting documentation is complete.
- Communicating with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy.
- Processing online and paper applications efficiently in line with departmental KPIs.
- Assessing applications against eligibility criteria prior to approval.
- Liaising with equipment and service providers regarding orders and delivery.
- Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures.
- Maintaining confidentiality and Data Protection and at all times working in accordance with General Data Protection Regulations 2018.
- Working effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders.
- Supporting the Applications Team in training, mentoring and guiding volunteers.
- Assisting with onboarding and ongoing coaching on both paper-based and IT systems.
- Demonstrating commitment to ongoing personal and professional development.
About the rewards
As Funding Applications Administrator, you will work 37.5 hours per week. The Charity is an Equal Opportunities Employer, and the role offers benefits including:
- The salary for this role is in line with the National Minimum Wage, with a planned increase in April.
- Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service.
- Free on-site parking.
- Christmas shut down.
- Workplace pension scheme.
- Opportunities for training and development.
- Support with professional CPD.
- Opportunities for volunteering.
- Occupational sick pay after qualifying period.
- Employee Assistance Programme.
- Reimbursement for eye tests and contribution towards frames.
- Dedicated Wellbeing Team and Team Building days.
About you
To be successful for the role of Funding Applications Administrator, you will have the following skills and attributes:
- Strong customer service or office administration background.
- Excellent written and verbal communication skills.
- Ability to work with a high degree of accuracy.
- Excellent IT skills.
- Ability to plan and prioritise workloads.
- Ability to handle sensitive issues professionally.
- A positive ‘can-do' attitude with a flexible approach to work.
- Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability.
About the Charity
Our client is a national charity and is a Disability Confident employer, who aims to change people's lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. They believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.
How to Apply
eRecruitSmart is advertising the role of Funding Applications Administrator on behalf of the Hiring Company and to apply, you must reside in and have eligibility to work in the UK. The Charity is committed to safeguarding children and young people and all posts are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a basic disclosure check. Please apply with your CV detailing full career and academic history of achievements with associated dates. A full application form will be required prior to interview to comply with Safer Recruitment Practices. Thank you for your interest in this position.
Funding Applications Administrator in Liverpool employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funding Applications Administrator in Liverpool
✨Tip Number 1
Get to know the charity's mission and values inside out. When you walk into that interview, let your passion for their cause shine through. We want to see how you can connect your skills to their goals!
✨Tip Number 2
Practice your communication skills! As a Funding Applications Administrator, you'll be the first point of contact for families. We suggest role-playing common scenarios with a friend to boost your confidence and clarity.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. We love to see candidates who can juggle responsibilities while keeping everything on track.
✨Tip Number 4
Don’t forget to ask questions during your interview! It shows you're engaged and genuinely interested. We recommend asking about team dynamics or how they support professional development – it’s a great way to show you’re thinking long-term!
We think you need these skills to ace Funding Applications Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Funding Applications Administrator role. Highlight your customer service background and any relevant administrative experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the charity's mission. Let us know why you want to be part of our team and how you can contribute to our goals.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves guiding families through the application process.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ErecruitSmart
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and recent initiatives. Understanding their goals will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Funding Applications Administrator, you'll be the first point of contact for families. Prepare examples from your past experiences where you've provided excellent customer service or handled sensitive situations with empathy. This will demonstrate your ability to connect with families effectively.
✨Be Ready to Discuss Collaboration
Collaboration is key in this role. Think of specific instances where you've worked well in a team or guided others, especially in a busy environment. Highlighting your teamwork skills will show that you can thrive in their collaborative culture.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the charity, such as how they measure success in the Applications Department or what opportunities there are for professional development.