Host / Receptionist

Host / Receptionist

Reading Full-Time 23000 - 26000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome customers, manage queries, and support the management team in a dynamic environment.
  • Company: Join Porsche Retail Group, a top automotive employer known for its iconic brand and excellent work culture.
  • Benefits: Enjoy 25 days holiday, competitive salary, and potential bonuses, plus perks like vehicle leasing options.
  • Why this job: Be part of a prestigious brand, enhance customer experiences, and work in a newly refurbished showroom.
  • Qualifications: Experience in customer service, strong interpersonal skills, and good time management are essential.
  • Other info: Full-time role with flexible hours; perfect for those passionate about luxury brands.

The predicted salary is between 23000 - 26000 £ per year.

Porsche Retail Group have an excellent opportunity for a Host / Receptionist to work for one of the world\’s most iconic brands and join the prestigious Porsche Centre Reading. This state of art newly refurbished showroom will be the first \”Destination Porsche\” Centre in the UK and is due to complete in July. The Centre shares a site with Porsche Central Operations and both the Porsche Retail Group and Porsche Cars Great Britain Head Offices, with shared facilities including an onsite restaurant, coffee bar and parking. The site is also located within walking distance of a local shopping park.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies\’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As a Host / Receptionist, you will also provide an efficient and effective administration support service to the management team, including:

  • Presenting a warm welcome to all customers and visitors to the Centre
  • Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
  • Acting as a Brand Ambassador, reflecting the Porsche Retail Group brand image and standards at all times
  • About the core responsibilities
    In the role of Host / Receptionist you will:

  • Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)
  • Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner
  • Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriate
  • Maintain accurate customer enquiry records as defined by management
  • Ensuring all customer needs all looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer.
  • Promoting and selling of Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
  • Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options
  • Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
  • Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers
  • About you
    To be successful for the role of Host / Receptionist you will have

  • Experience in a similar front facing role
  • Excellent customer services ability
  • Great interpersonal skills
  • Administration and time management ability
  • About the rewards
    For the role of Host / Receptionist the hours of work are full time 42.5 hours per week, 8.30am to 6.00pm with some flexibility on later / early starts.
    There is a basic salary on offer of £11.05 per hour (circa £23,000 per annum) plus bonus of up to £3,000 over the year. You will also receive a fantastic benefits package, including:

  • 25 days holiday per year plus
  • Host / Receptionist employer: ErecruitSmart

    Porsche Retail Group is an exceptional employer, offering a vibrant work culture within the prestigious Porsche Centre Reading, the UK's first 'Destination Porsche' Centre. Employees benefit from a competitive salary, generous holiday allowance, and access to shared facilities including an onsite restaurant and coffee bar, all while being part of a company recognised as one of the Top 100 large companies to work for in the UK. With a strong focus on employee growth and development, this role as a Host / Receptionist provides a unique opportunity to represent an iconic brand in a state-of-the-art environment.
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    Contact Detail:

    ErecruitSmart Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Host / Receptionist

    Tip Number 1

    Familiarise yourself with Porsche's brand values and customer service standards. As a Host / Receptionist, you'll be the face of the brand, so understanding their ethos will help you connect better with customers.

    Tip Number 2

    Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you build confidence in handling customer queries and creating a welcoming atmosphere.

    Tip Number 3

    Research the latest Porsche models and services offered at the Centre. Being knowledgeable about the products will enable you to provide accurate information and enhance the customer experience.

    Tip Number 4

    Network with current employees or industry professionals on platforms like LinkedIn. They can offer insights into the company culture and expectations, which can give you an edge during the interview process.

    We think you need these skills to ace Host / Receptionist

    Excellent Customer Service Skills
    Interpersonal Skills
    Administration Skills
    Time Management
    Communication Skills
    Attention to Detail
    Problem-Solving Skills
    Sales Skills
    Knowledge of Automotive Products
    Data Entry Skills
    Ability to Build Rapport
    Professional Telephone Manner
    Flexibility and Adaptability
    Brand Ambassador Skills

    Some tips for your application 🫡

    Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Host / Receptionist position. Tailor your application to highlight relevant experience and skills that match what Porsche Retail Group is looking for.

    Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've excelled in similar roles.

    Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the brand. Mention why you want to work for Porsche Retail Group specifically and how your skills can contribute to their team. Be sure to keep it concise and focused.

    Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a front-facing role.

    How to prepare for a job interview at ErecruitSmart

    Show Your Enthusiasm for the Brand

    Porsche is an iconic brand, so make sure to express your passion for the company and its products during the interview. Share any personal experiences or knowledge you have about Porsche that can demonstrate your genuine interest.

    Demonstrate Excellent Customer Service Skills

    As a Host / Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided exceptional customer service, highlighting your ability to handle queries professionally and efficiently.

    Prepare for Role-Specific Questions

    Expect questions related to the responsibilities of the role, such as handling customer enquiries and maintaining accurate records. Think about how you would approach these tasks and be ready to discuss your relevant experience.

    Practice Good Interpersonal Skills

    Interpersonal skills are crucial for this position. During the interview, focus on building rapport with the interviewer, maintaining eye contact, and using positive body language to convey your friendliness and approachability.

    Host / Receptionist
    ErecruitSmart
    Location: Reading
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