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For Companies At a Glance
- Tasks: Provide top-notch customer service via phone, email, and social media.
- Company: Join a fast-growing mail order business focused on wildlife products.
- Benefits: Full-time role with opportunities for growth in a dynamic environment.
- Other info: Fast-paced workplace with diverse tasks and a supportive culture.
- Why this job: Be part of a team that values customer care and teamwork.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for enthusiastic Customer Service Administrators to join our clients Customer Service team in Hitchin, Hertfordshire. Being committed to outstanding customer care, they need people who share these values to help them grow and develop their business. If you are an enthusiastic and committed customer service administrator, they’d love to hear from you.
About the company
Our client is a rapidly growing mail order business specialising in wild bird food, wildlife feeds, habitats, and accessories. They are a busy technology-led ecommerce business that never loses sight of what makes them successful - their staff and their customers. Primarily selling retail, most communication will be with householders interested in feeding birds and helping garden wildlife. The activity behind the scenes is far more demanding. Supplier management, commercial mitigation contracts, logistics, and multiple warehouse stock management, to name but a few. This is a fast-paced and varied workplace that needs a hardworking, resourceful, and resilient workforce.
About the role
Their customer service department is a constantly busy environment. As a Customer Service Administrator, you must be prepared to combine soft customer service communication skills with consistent and accurate administration. Work arrives on the phone, online, on social networks and in person. You need to be flexible and resilient enough to manage constantly competing priorities and still be determined enough to get the job done.
This full-time, office-based Customer Service Administrator role includes these duties:
- Internal and external customer service, by phone, email, social media, live chat and in person
- Answering and making calls, taking orders, booking deliveries, and arranging collections
- Responding to customers, suppliers and colleagues’ enquiries by phone, email and online
- Resolving all issues quickly and efficiently
- Responsible for accurate upkeep of stock and customer database
Customer Service Administrator in Hitchin employer: eRecruitSmart
Contact Detail:
eRecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Hitchin
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you understand their mission, you can tailor your conversations to show how you fit right in with their customer-centric approach.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, it’s crucial to be clear and friendly. Try role-playing different scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. This will demonstrate your resilience and resourcefulness, which are key for this fast-paced role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our team and contribute to our growth!
We think you need these skills to ace Customer Service Administrator in Hitchin
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you’re genuinely excited about helping customers and contributing to our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills match the specific needs of the Customer Service Administrator role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at eRecruitSmart
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what makes them tick. This will not only help you answer questions more effectively but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is crucial for a Customer Service Administrator role!
✨Practice Your Communication Style
Since this role involves various communication channels, practice how you articulate your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with different scenarios.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to customer service. Prepare to discuss how you would handle specific challenges, like an unhappy customer or a mix-up with an order. This will demonstrate your problem-solving abilities and resilience.