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- Tasks: Advise customers on vehicle services and ensure a top-notch ownership experience.
- Company: Join the prestigious Porsche Retail Group at Guildford's iconic showroom.
- Benefits: Enjoy staff parking, a vibrant work environment, and career growth opportunities.
- Other info: Exciting redevelopment plans for the showroom and a supportive team culture.
- Why this job: Be part of a legendary brand and help customers keep their vehicles in peak condition.
- Qualifications: Full UK driving licence and recent automotive Service Department experience required.
The predicted salary is between 30000 - 40000 £ per year.
Porsche Retail Group have an excellent opportunity for a Service Advisor to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Guildford. This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.
Please note: To be considered for this role, you must hold a full UK driving licence and have recent automotive Service Department experience.
About the role
As a Service Advisor, you will be responsible for:
- Advising potential, new and existing customers on which service or maintenance may be required to be performed on their vehicle
- Processing customer vehicles for service and repair in accordance with the Workshop Standardisation Process
- Providing a quality ownership experience at all times whilst achieving Porsche Retail Group targets and working within internal and external compliance frameworks.
About the responsibilities
In the role of Service Advisor, you will:
- Ascertain the customers’ automotive problems, conducting technical visual inspection, check vehicle maintenance records and examining service schedules
- Take bookings from walk in customers and upsell Services and accessories
- Prepare job cards for future bookings and ensure all relevant information is correct
- Ensure all keys to vehicles on site are processed through the ‘E-tag’ system
- Prepare service and repair estimates, advising on routine maintenance / repair services
- Tracking the vehicle through the workshop and updating the customer on progress
- Prepare invoices and take payments.
Service Advisor in Guildford employer: eRecruitSmart
Contact Detail:
eRecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. Let them know you're on the hunt for a Service Advisor role at Porsche. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Porsche's values and the specifics of the Service Advisor role. Think about how your past experiences align with what they’re looking for. Practise answering common interview questions so you can showcase your skills confidently.
✨Tip Number 3
Show off your passion for the brand! When you get the chance to chat with potential employers, let your enthusiasm for Porsche shine through. Share why you love their vehicles and how you can contribute to providing an exceptional ownership experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Porsche Centre Guildford team. Get your application in and let’s make it happen!
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Show Your Passion for Porsche: When writing your application, let your enthusiasm for the Porsche brand shine through. We want to see that you’re not just looking for any job, but that you genuinely care about delivering an exceptional service experience to our customers.
Highlight Relevant Experience: Make sure to detail your recent automotive Service Department experience in your application. We’re looking for candidates who can demonstrate their skills and knowledge in a way that aligns with the responsibilities of a Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your qualifications and experiences are easy to understand. This will help us see how you fit into our team at Porsche Centre Guildford.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at eRecruitSmart
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding Porsche vehicles. Familiarise yourself with common service issues and maintenance schedules. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Customer Service is Key
As a Service Advisor, you'll be the face of the dealership. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved customer complaints or upsold services successfully. This will demonstrate your ability to enhance the ownership experience.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions for Service Advisors, such as how you handle difficult customers or manage multiple tasks. The more comfortable you are speaking about your experiences, the more confident you'll feel during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the brand's image. Remember, you're applying to work for one of the world's most iconic brands!