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- Tasks: Manage Expert Witness enquiries and support business growth from the comfort of your home.
- Company: Join a progressive company that values work-life balance and employee wellbeing.
- Benefits: Enjoy a competitive salary, bonus structure, and 23 days paid holiday plus bank holidays.
- Other info: Work remotely with flexible hours and opportunities for career development.
- Why this job: Be the first point of contact for clients and make a real impact in a dynamic role.
- Qualifications: 1 year of admin experience, strong communication skills, and a proactive attitude required.
We are seeking a dynamic and driven Case Coordinator for our client’s Expert Witness Department. This role is currently based remotely, working from home.
The role of Case Coordinator manages and progresses Expert Witness enquiries, acting as the first point of contact for clients and stakeholders. It involves preparing and following up on enquiries and quotations, supporting business development, collaborating with Client Managers, and ensuring accurate, confidential case handling in line with SLAs, deadlines, and service standards.
The position of Case Coordinator requires:
- A high level of autonomy
- Strong stakeholder management
- A proactive approach to securing direct instructions
- Maximising income
- Supporting business growth
- Delivering excellent customer service
- Maintaining confidentiality and compliance
Key responsibilities:
- Act as the first point of contact for Expert Witness enquiries, managing inbound leads across phone, email, and online channels in line with SLAs
- Prepare, issue, and follow up on quotations and enquiries to secure new instructions and support business growth
- Negotiate fees, scopes, and delivery deadlines with clients and experts in line with service standards
- Work collaboratively with Client Managers to develop new business through proactive follow-up and relationship management
- Prepare and manage confidential documentation, ensuring accuracy, professionalism, and compliance
- Complete thorough handovers to Client Managers upon instruction, ensuring all case details and documentation are in place
- Maintain accurate and up-to-date records across CRM and case management systems
- Identify and escalate risks or concerns to the Line Manager promptly
- Consistently meet agreed sales targets, SLAs, and KPIs
- Undertake general administrative and other reasonable duties as required
The rewards include:
- A salary of £25,750 per annum, depending on experience
- Bonus Structure
- Access to a company pension scheme
- Enjoy your birthday off
- Milestone recognition and long-service awards
- A confidential 24-hour Employee Assistance Programme to support wellbeing
- 23 days paid holiday, plus all bank holidays
- Occasional company social events
As a progressive and responsible employer, the Company is committed to supporting a healthy work-life balance and promoting employee wellbeing.
Qualifications / Experience:
- Minimum 1 year’s experience in a relevant administrative or professional services role
- Strong written and verbal communication skills with excellent attention to detail
- Educated to A-level standard or equivalent
- Confident IT user (Microsoft Office / Google Workspace); CRM or case management experience desirable
- Highly organised with strong time-management and prioritisation skills
- Professional, confident, and client focused with strong interpersonal skills
- Self-motivated, adaptable, and resilient under pressure
- Able to work independently and as part of a team, using sound judgement
- Discreet and professional in handling confidential information
Person Specification:
- Strong communication and relationship-building skills
- Customer focused with high service standards
- Confident, professional telephone manner
- Highly organised with strong attention to detail
- Discreet with confidential information
- Effective independently and within a team
- Resilient under pressure, meeting deadlines consistently
About the company: Our clients’ values are very important to them and are principles which underpin their business strategy, staff recruitment, client service, communication style and how they treat their network of professional psychologists.
How to Apply: Please note that eRecruitSmart is advertising on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you.
Case Coordinator - Remote in Epsom employer: eRecruitSmart
Contact Detail:
eRecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Coordinator - Remote in Epsom
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain how your skills align with the Case Coordinator role. Focus on your experience in managing enquiries and supporting business growth – that's what they’re looking for!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it shows initiative and can give you insider info!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Case Coordinator - Remote in Epsom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Case Coordinator role. Highlight your relevant experience, especially in administrative or professional services, and showcase your strong communication skills. We want to see how you can bring value to our Expert Witness Department!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your proactive approach and how you’ve successfully managed client relationships in the past. We love seeing enthusiasm and a personal touch!
Showcase Your Organisational Skills: As a Case Coordinator, being organised is key. In your application, give examples of how you've effectively managed multiple tasks or projects. We want to know how you keep everything on track while maintaining high service standards!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
How to prepare for a job interview at eRecruitSmart
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Case Coordinator role. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help you tailor your answers to show how your skills and experience align perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Case Coordinator, strong communication is key. Prepare examples of how you've effectively managed client relationships or handled enquiries in previous roles. Practise articulating these experiences clearly, as this will demonstrate your ability to communicate professionally and confidently.
✨Demonstrate Proactivity
This role requires a proactive approach, so be ready to discuss times when you took the initiative to solve problems or improve processes. Think of specific instances where your actions led to positive outcomes, especially in managing enquiries or supporting business growth.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Case Coordinator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.