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- Tasks: Drive client engagement and support sales growth in a hybrid role.
- Company: Join one of the UK's leading training service providers.
- Benefits: Competitive salary, bonuses, and opportunities for career progression.
- Why this job: Make a real impact by building strong client relationships and driving service adoption.
- Qualifications: Experience in client relationship management and strong communication skills required.
- Other info: Fun, friendly culture with a focus on teamwork and success.
The predicted salary is between 30000 - 35000 £ per year.
We have an excellent opportunity for a Client Engagement Executive where you will play an important role in driving client engagement and supporting future sales growth. This is a hybrid position and you will need to be able to attend their office in Doncaster weekly. You will be working for one of the UK’s leading providers of Managed Services for the provision of Training.
About the role
- Take ownership of newly signed Managed Learning Service and other large contracts.
- Ensure a seamless and successful transition from sale to active engagement.
- Proactively connect with all relevant stakeholders.
- Embed the service within the client organisation.
- Drive meaningful utilisation during the first 3–6 months of the contract.
- Act as the bridge between the client and internal teams.
- Ensure clarity, confidence, and momentum from day one.
Key Accountabilities:
- Influencing Sales: Play a key role in influencing client retention and future sales by driving engagement, uncovering growth opportunities, and demonstrating clear value from the outset.
- Onboarding Lead: Take immediate ownership of newly signed contracts, initiating structured onboarding plans that introduce the Managed Learning Service clearly and effectively to all relevant stakeholders.
- Stakeholder Connector: Identify, map and proactively engage key decision-makers, influencers and end users to ensure full awareness of the service, its benefits, and how to access it.
- Engagement Driver: Maintain regular contact with clients during the initial 3–6 month period, encouraging adoption and addressing any barriers to engagement to ensure the service becomes embedded within the organisation.
- Relationship Builder: Develop strong, trust-based relationships with client stakeholders, acting as their primary point of contact until the service is fully operational and integrated.
- Service Champion: Clearly communicate the value, scope and processes of the Managed Learning Service, ensuring clients understand how to maximise its impact within their business.
- Progress Monitor: Track engagement levels and utilisation, providing updates internally and intervening early where additional support or clarification is required.
- Transition Facilitator: Ensure a smooth handover to long-term client relationship management team once the client is fully engaged and actively using the service.
Rewards
This position of Client Engagement Executive is a full-time permanent role, with an attractive salary of circa £30,000 to £35,000 per annum plus bonuses, depending on experience with opportunities for progression.
The Knowledge & Skills you’ll need for the role of Client Engagement Executive:
- Client Relationship Expertise: Demonstrable experience in client relationship management, customer success, onboarding or account management within a B2B environment.
- Proactive Approach: Self-motivated and confident in initiating conversations, building networks and driving engagement.
- Strong Communication Skills: Clear, professional and confident communicator, capable of engaging stakeholders at all levels of an organisation.
- Organisational Strength: Able to manage multiple client onboarding journeys simultaneously, maintaining structure and attention to detail.
- Commercial Awareness: Understands the importance of client retention, service adoption and long-term value creation.
- Learning Mindset: Appreciates the impact of managed learning solutions and is motivated to help organisations maximise the value of their development initiatives.
About the Company
Our client is one of the UK’s leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successful private companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance.
Why them?
You’re a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of their success story – and we’d like to hear from you today!
How to Apply
Please note this role is subject to a DBS check. eRecruitSmart is advertising the role of Client Engagement Executive on behalf of the Hiring Company and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
Client Engagement Executive - Hybrid in Doncaster employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement Executive - Hybrid in Doncaster
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application process. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to client engagement and relationship management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Engagement Executive - Hybrid in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Engagement Executive role. Highlight your client relationship expertise and proactive approach to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've driven client engagement in the past, and let your personality shine through!
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application is clear and professional. We want to see how you can engage stakeholders at all levels, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at ErecruitSmart
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role of Client Engagement Executive.
✨Prepare for Scenario-Based Questions
Given the nature of the role, be ready to discuss how you would handle specific client situations. Think about examples from your past experience where you've successfully managed client relationships or driven engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Client Engagement Executive, strong communication is key. During the interview, practice clear and confident communication. Be prepared to demonstrate how you can engage stakeholders at all levels, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process for new clients or how success is measured in the role. This shows that you're proactive and genuinely interested in how you can contribute to the company's success.