Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a dynamic team as a Customer Service Advisor, handling inquiries and ensuring top-notch service.
- Company: Be part of the UK's largest retailer of electronic cigarettes and e-liquids since 2011.
- Benefits: Enjoy flexible home working options and a competitive salary between £22,000 to £25,000.
- Why this job: This role offers a chance to grow in a fast-paced environment while making a real impact.
- Qualifications: We're looking for friendly, organised individuals with strong communication skills and customer service experience.
- Other info: Interest in the vaping industry is a bonus, but not essential!
The predicted salary is between 22000 - 25000 £ per year.
We are looking for an experienced Customer Service Advisor to join the UK's largest online and offline retailer of electronic cigarettes and e-liquids at their Head Office in Fengate, Peterborough, with the option of flexible home working.
About the company
Founded in 2011, our client has become the largest retailer in the UK and one of the largest stockists of electronic cigarettes and e-liquids in the UK and Europe, supplying over 600 vape stores and more than 80 private white-label e-liquid clients. They also operate over 45 company-owned and franchise stores across the UK.
About the role
As a Customer Service Advisor, your responsibilities will include:
- Ensuring efficient operation of a small customer service team
- Providing the best level of service to customers at all times
- Producing weekly summary reports
- Handling escalations from customers and departments
- Taking inbound calls from consumers for inquiries and orders
- Processing customer orders for timely dispatch
- Responding to inquiries via live chat and email
- Communicating with B2B customers and retail stores
- Responding to reviews and complaints professionally
- Coordinating with internal teams to deliver consistent messaging
- Processing inbound returns and raising requests with suppliers
About you
Ideal candidates are positive, calm under pressure, organized, and possess:
- Confidence, friendliness, enthusiasm, and good communication skills
- Excellent telephone manner and rapport-building skills
- Interest in the vaping industry is a plus but not essential
- Ability to work independently
- Strong customer service experience
- Ability to work in a fast-paced environment
- Good time-management and multitasking skills
- Calm and well-organized demeanor
Salary and rewards
The role offers an annual salary of £22,000 to £25,000, depending on experience, and flexible and remote working options.
Customer Service Advisor - Hybrid Home Working employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Hybrid Home Working
✨Tip Number 1
Familiarise yourself with the vaping industry and the products offered by our client. Understanding the market and being able to discuss trends or popular products can set you apart during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone and via live chat. Role-playing customer interactions with a friend can help you feel more confident and prepared for real scenarios.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples of past experiences where you successfully managed difficult customer situations. This will demonstrate your calmness and problem-solving skills.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor - Hybrid Home Working
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've handled customer inquiries or escalations in the past.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention any interest in the vaping industry and how your skills align with the company's needs. Be sure to convey your ability to work independently and manage time effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at ErecruitSmart
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this role heavily relies on those skills.
✨Demonstrate Your Communication Abilities
Since the job involves handling inquiries via phone, live chat, and email, practice articulating your thoughts clearly. During the interview, focus on maintaining a friendly and professional tone, showcasing your excellent telephone manner.
✨Research the Company and Industry
Familiarise yourself with the vaping industry and the company's position within it. Understanding their products and services will not only impress the interviewer but also help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or manage multiple tasks simultaneously, and be ready to explain how you approached these challenges.
