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- Tasks: Lead a team of Client Managers to ensure top-notch customer experiences.
- Company: Join a progressive company focused on expert witness services in Leatherhead, Surrey.
- Benefits: Enjoy a competitive salary, performance bonuses, and 23 days paid holiday.
- Why this job: Be part of a dynamic team that values growth, collaboration, and work-life balance.
- Qualifications: Undergraduate degree preferred; strong leadership and interpersonal skills required.
- Other info: No weekends or bank holidays; occasional social events to foster team spirit.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a dynamic and driven Client Team Manager for our client’s Expert Witness Department based in Leatherhead, Surrey., As Client Team Manager your primary responsibility is to support and manage the team of Client Managers who work with a range of contacts including psychologists and psychiatrists and key business accounts such as solicitors, local authorities, prisons and Crown prosecution offices. The goal is to ensure that requests for a wide variety of assessments are delivered in line with the client’s expectations and that there is a consistent focus on a great customer experience.
As Client Team Manager you will report to the Operations Manager and your direct reports will be 4 Client Managers and an Enquiry Handler in the Expert Witness Dept. Key responsiblities will include:
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Identifying, building and maintaining rapport with key accounts to drive new business opportunities and responding quickly to leads
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Ensuring all enquiries and quotes (via telephone, online, email) are achieved within company time frames
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Managing own and team’s caseload to make sure client’s requirements are delivered in line with expectations and meets company’s service levels ensuring client’s requirements are met and where possible exceeded
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Assuming responsibility for the entirety of client journey from the initial enquiry through to post-event follow-up
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Conducting teams 121 reviews, appraisals and communicates regularly with the team on company and department’s performance
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Supporting the team with negotiating fees and deadlines with experts and clients
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Working to agreed processes to ensure accuracy, compliance and meeting legal requirements as required
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Escalating concerns / risks to line manager to ensure Client relationships are well maintained
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Achieving agreed sales targets and KPI’s to contribute to company objectives and strategic plan
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Contributing to the company’s financial health by analysing results, monitoring variances and identifying trends
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Managing budgets by implementing cost saving initiatives and reviewing expenses
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Improving results by evaluating and designing/redesigning processes/policies or procedures
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Preparing reports by collecting, analysing and summarising results and being aware of trends within the sector
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Keeping self and team updated and trained on changes within sector through reading of professional publications, attending events and developing personal network
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Willing to contribute to company’s strategic plan as required by working closely with other dept heads
To be successful for the role of Client Team Manager, you must have / be:
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Undergraduate degree, Psychology desirable but not essential
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Good standard of IT knowledge i.e. Microsoft Packages
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Confident team manager with great leadership qualities and an ambition to grow in the role as the company expands
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Customer centric both clients and associates
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Strong interpersonal skills and able to build rapport with our various stakeholders
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With support, able to research, develop and implement strategic review across the department
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Experience of managing budgets including driving sales, forecasting and managing costs
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Ability to multi task and juggle competing responsibilities
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Effective planning, organisational and problem-solving skills
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Attention to detail
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Able to handle confidential information sensitively
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Resilient and capable of juggling priorities and work under pressure, adhering to strict deadlines
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Ability to anticipate problems and manage difficult situations promptly and professionally
About the rewards
In the role of Client Team Manager the hours of work are 9am to 5pm (no weekends or Bank Holidays) and there is on offer:
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A salary of £30,000 per annum, depending on experience
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Up to £5,000 performance related bonus on successful achievement of agreed objectives. Applies after the 3-month probation period has been passed.
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23 days paid holiday, plus all bank holidays
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Company pension
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Occasional social events
As a progressive, responsible company they are committed to supporting employees’ work life balance.
Client Team Manager employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Team Manager
✨Tip Number 1
Familiarize yourself with the key stakeholders you will be working with, such as psychologists, psychiatrists, and solicitors. Building rapport with these contacts can significantly enhance your chances of success in the role.
✨Tip Number 2
Demonstrate your leadership qualities by showcasing examples of how you've effectively managed teams in the past. Highlighting your ability to conduct performance reviews and support team members will resonate well with us.
✨Tip Number 3
Prepare to discuss your experience with budget management and sales forecasting. Being able to articulate how you've driven sales and managed costs will show us that you're ready to contribute to our financial health.
✨Tip Number 4
Stay updated on industry trends and best practices in client management. Showing that you are proactive about your professional development will demonstrate your commitment to excellence in the role.
We think you need these skills to ace Client Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management, client relations, and any specific achievements related to the responsibilities listed in the job description. Use keywords from the job posting to align your skills with what the company is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in psychology or related fields can contribute to the Expert Witness Department. Highlight your leadership qualities and customer-centric approach.
Showcase Relevant Skills: Emphasize your strong interpersonal skills, ability to manage budgets, and experience in driving sales. Provide examples of how you've successfully managed teams and improved processes in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Client Team Manager role.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Leadership Skills
As a Client Team Manager, demonstrating your leadership qualities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop team members.
✨Understand the Client Journey
Be ready to discuss how you would manage the entire client journey from initial enquiry to post-event follow-up. Highlight your experience in ensuring a great customer experience and how you handle feedback.
✨Demonstrate Financial Acumen
Since managing budgets and driving sales are key responsibilities, come prepared with examples of how you've successfully managed budgets in previous roles. Discuss any cost-saving initiatives you've implemented.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific instances where you've anticipated problems and managed them effectively.
