Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage client relationships and coordinate with psychologists for assessments.
- Company: Join a leading provider of psychological services with a network of over 1000 experts.
- Benefits: Enjoy remote work, a competitive salary, performance bonuses, and generous holiday leave.
- Why this job: Be part of a supportive culture that values work-life balance and personal growth.
- Qualifications: A-level education, strong IT skills, and excellent communication abilities required.
- Other info: Work from home with occasional travel to the Epsom office.
The predicted salary is between 25000 - 35000 £ per year.
We have an excellent opportunity for an enthusiastic and customer service focused Client Manager to join their expert witness department at this leading provider of psychological services in Epsom, Surrey. Please note that you will be working from home due to Covid-19 restrictions, but you must be able to travel to the Epsom office as and when required.
About the Company
Our client supplies a diverse network of over 1000 expert psychologists to their clients, all of whom are used to working to fixed budgets, including complying with Legal Aid rates. As a dedicated Client Manager, you will be assigned to your client for the duration of their case where you will match your clients’ requirements to a selection of appropriately qualified professionals.
About the role
As a Client Manager you will work closely with and manage a range of contacts including psychologists and psychiatrists and key business accounts such as solicitors, local authorities, prisons and Crown Prosecution Service to ensure that requests for a wide variety of assessments are delivered in line with the client’s expectations and deadlines. Your responsibilities will include:
- Preparing and following up on enquiries and quotes (via telephone, online, email)
- Negotiating fees and deadlines with experts and clients
- Working autonomously, taking full responsibility for managing caseload in the region of 25+ active cases, ensuring client’s requirements are met and where possible exceeded
- Building and maintaining rapport with key accounts to drive new business opportunities which may include visits to their offices
- Proactively develop new business and respond quickly to leads
- Preparing, reading and sending confidential documents including appointment confirmations, client referral forms and final reports
- Dealing efficiently with general admin tasks and updating of all internal CRM systems
- Working to agreed processes to ensure accuracy, compliance and meeting legal requirements as required
- Escalating concerns/risks to line manager to ensure Client relationships are well maintained and objectives are met
- Achieve agreed sales targets and KPI’s to contribute to company objectives and strategic plan
- Any other reasonable tasks as agreed with your line manager
About You
To be successful for the role of Client Manager you must have / be:
- Educated to A level standard
- Good standard of IT knowledge i.e. Microsoft Packages, CRM systems
- Experience of working with vulnerable individuals would be preferred but is not essential
- Strong interpersonal skills and able to build professional rapport with both clients and associates
- Excellent telephone manner and ability to respond promptly to enquiries
- Effective planning, organisational and problem solving skills
- Attention to detail, self-motivated, flexible with a ‘can do attitude’
- Able to handle confidential information sensitively
- Resilient and capable of juggling priorities and work under pressure, adhering to strict deadlines
- Ability to demonstrate empathy as required
About the Hours and Rewards
As Client Manager your working hours will be 9am to 5pm and you will receive an excellent salary of £25,000 per annum plus you will receive:
- Up to £1,000 per annum performance related bonus on successful achievement of agreed objectives
- Company pension
- Social events
- 23 days paid holiday, plus all bank holidays
As a progressive, responsible company our client is committed to supporting employee’s work/life balance.
Client Manager - Work From Home employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager - Work From Home
✨Tip Number 1
Familiarise yourself with the psychological services industry. Understanding the nuances of working with psychologists and legal professionals will give you an edge in conversations and interviews.
✨Tip Number 2
Network with professionals in the field. Use platforms like LinkedIn to connect with current Client Managers or those in similar roles, as they can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle client inquiries, manage caseloads, and negotiate fees, as these are key aspects of the job that may come up during discussions.
✨Tip Number 4
Showcase your interpersonal skills. Be ready to demonstrate your ability to build rapport and communicate effectively, as these traits are crucial for a Client Manager in maintaining strong client relationships.
We think you need these skills to ace Client Manager - Work From Home
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and client management. Emphasise any previous roles where you worked with vulnerable individuals or managed multiple cases.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to build rapport and manage caseloads effectively.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, like strong interpersonal skills, attention to detail, and effective planning. Use examples from your past experiences to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ErecruitSmart
✨Research the Company
Before your interview, take some time to learn about the company and its services. Understanding their mission, values, and the specific role of a Client Manager will help you tailor your answers and show genuine interest.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully managed client relationships or resolved conflicts.
✨Showcase Your Interpersonal Skills
As a Client Manager, strong interpersonal skills are crucial. Be prepared to discuss how you've built rapport with clients in the past and how you can apply those skills in this role.
✨Demonstrate Your Organisational Abilities
Highlight your planning and organisational skills during the interview. Discuss how you manage multiple cases and deadlines effectively, as this is key to succeeding in the Client Manager position.
