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For Companies At a Glance
- Tasks: Support management with admin tasks and provide excellent customer service.
- Company: Join Porsche Retail Group, a top employer in the automotive industry.
- Benefits: Enjoy 25 days holiday, competitive salary, and potential bonuses.
- Why this job: Be part of a prestigious brand and a dynamic team in a vibrant environment.
- Qualifications: Front-facing experience and strong customer service skills are essential.
- Other info: Located in Guildford, with easy access to transport and staff parking.
The predicted salary is between 25000 - 25000 £ per year.
Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for a full-time Centre Support Assistant / Receptionist to work for one of the world's most iconic brands and join the prestigious Porsche Centre Guildford. This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies' Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and offer an outstanding working environment with great benefits and a competitive package.
About the role
As a Centre Support Assistant / Receptionist, you will provide efficient administration support to the management team, including:
- Welcoming customers and visitors warmly
- Building rapport and quickly assessing their needs
- Acting as a Brand Ambassador, reflecting Porsche Retail Group standards
Core responsibilities
In this role, you will:
- Handle customer queries professionally via multiple channels
- Distribute inquiries, calls, and messages accurately and promptly
- Gather and share customer information, maintaining accurate data records
- Ensure customer needs are met across departments, offering refreshments and engaging confidently
- Promote Porsche products and services, including showroom transactions and payments
- Proactively engage customers to discuss products and provide advice
- Provide detailed information on Porsche offerings and Aftersales services
- Develop knowledge of competitors to better assist customers
Candidate profile
To succeed, you should have:
- Experience in a front-facing role
- Excellent customer service skills
- Immaculate presentation and interpersonal skills
- Strong administrative and time management abilities
Rewards and working hours
The role is Monday to Friday, 8am to 6pm. The salary is £13.29/hour (£25,000/year approx.) plus up to £3,000 bonus annually. Benefits include: 25 days holiday plus bank holidays. Option for leasing a VW group vehicle at preferential rates.
Centre Support Assistant / Receptionist employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant / Receptionist
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. This will help you embody the role of a Brand Ambassador during your interactions, showcasing your understanding of what makes Porsche unique.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you become more comfortable handling customer queries and building rapport, which are crucial for the Centre Support Assistant position.
✨Tip Number 3
Research the local area around Guildford and the Porsche Centre itself. Knowing the surroundings can help you assist customers better and provide them with relevant information about nearby amenities.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group on platforms like LinkedIn. They can offer insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Centre Support Assistant / Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Centre Support Assistant / Receptionist position. Tailor your application to highlight relevant experience and skills that match what Porsche Retail Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your front-facing experience, customer service skills, and administrative abilities. Use bullet points for clarity and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for working with Porsche Retail Group and detail why you are a great fit for the role. Mention your ability to build rapport with customers and your understanding of the brand's values.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ErecruitSmart
✨Research the Company
Before your interview, take some time to learn about Porsche Retail Group and its values. Understanding their brand and what they stand for will help you align your answers with their expectations and show genuine interest.
✨Showcase Your Customer Service Skills
As a Centre Support Assistant / Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or built rapport with clients to demonstrate your skills.
✨Dress to Impress
Given the prestigious nature of the brand, make sure to dress smartly for your interview. Immaculate presentation reflects your understanding of the role and the company’s standards.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture to show your enthusiasm and engagement.
