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- Tasks: Welcome customers, manage queries, and support the management team.
- Company: Join Porsche Retail Group, a top automotive employer in the UK.
- Benefits: Enjoy 25 days holiday, competitive salary, and potential bonuses.
- Why this job: Be part of an iconic brand with a vibrant work culture and great perks.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Work 27.5 hours over 3 days, including Saturdays on a rota basis.
The predicted salary is between 23000 - 26000 £ per year.
Porsche Retail Group have an excellent opportunity for a Centre Support Assistant / Receptionist to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Guildford. This well-located showroom is about to undergo a major redevelopment. The Porsche Centre is based within the main city area and there are retail parks close by. The dealership offers staff parking and is a 15-minute walk from Guildford main line train station.
Important: For the Centre Support Assistant / Receptionist you will work 27.5 hours over 3 days, 8.30am - 6.30pm including a Saturday 8.30am-5pm on a fortnightly rota basis. Please only apply if you are willing and able to do these hours.
About the company: Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role: As a Centre Support Assistant / Receptionist, you will also provide an efficient and effective administration support service to the management team, including:
- Presenting a warm welcome to all customers and visitors to the Centre
- Building rapport with guests and establishing their needs quickly and efficiently to maximize their experience
- Acting as a Brand Ambassador, reflecting the Porsche Retail Group brand image and standards at all times
About the core responsibilities: In the role of Centre Support Assistant / Receptionist you will:
- Handle all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line)
- Distribute enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner.
- Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers as appropriate.
- Maintain accurate customer enquiry records as defined by management
- Ensure all customer needs are looked after for each department (Sales, Aftersales and Parts), including the offer of refreshments and be confident to converse with the customer
- Promote and sell Porsche Products and Services such as Porsche selection which includes showroom transactions of ordering and taking payments
- Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options
- Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales
- Develop a good knowledge and understanding of all competitive products and dealerships in order to provide better insight to customers
About you: To be successful for the role of Centre Support Assistant / Receptionist you will have:
- Experience in a similar front facing role
- Excellent customer services ability
- Immaculate presentation and interpersonal skills
- Strong administration and time management ability
About the rewards: For the role of Centre Support Assistant / Receptionist the hours of work are 3 days per week Monday to Saturday 8.30am to 6.30pm. There is a basic salary on offer of £11.05 per hour (circa £23,000 per annum, pro rata) plus bonus of up to £3,000 over the year, pro rata. You will also receive a fantastic benefits package, including: 25 days holiday per year plus bank holidays, pro rata. Option of a VW group vehicle at preferential leasing rates.
Centre Support Assistant / Receptionist - 12 Month FTC employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant / Receptionist - 12 Month FTC
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. As a Centre Support Assistant / Receptionist, you'll be acting as a brand ambassador, so understanding what makes Porsche unique will help you connect with customers and reflect the brand image effectively.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Since you'll be dealing with various customer interactions, being able to respond professionally and efficiently will set you apart from other candidates.
✨Tip Number 3
Get to know the local area around Guildford and the competitive landscape of automotive dealerships. This knowledge will not only help you assist customers better but also demonstrate your commitment to the role during any interviews.
✨Tip Number 4
Be prepared to discuss your previous experience in front-facing roles. Highlight specific examples where you've excelled in customer service or administration, as this will show that you have the relevant skills for the position.
We think you need these skills to ace Centre Support Assistant / Receptionist - 12 Month FTC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Centre Support Assistant / Receptionist position. Tailor your application to highlight relevant experience and skills that match what Porsche Retail Group is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service and administration. Use bullet points to make it easy to read, and include specific examples of how you've excelled in similar roles.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for working with Porsche Retail Group and how you can contribute to their brand image. Mention your ability to provide excellent customer service and any relevant experience that showcases your interpersonal skills.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Customer Service Skills
As a Centre Support Assistant / Receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your interpersonal skills and professionalism.
✨Research the Porsche Brand
Familiarise yourself with Porsche's values, products, and services. Understanding the brand will help you reflect its image during the interview and show your enthusiasm for working with such an iconic company.
✨Dress to Impress
Given the prestigious nature of the Porsche brand, ensure you present yourself impeccably. Dress in smart, professional attire that aligns with the company's image, as first impressions are vital in this role.
✨Prepare for Role-Specific Questions
Anticipate questions related to your experience in front-facing roles and your administrative skills. Be ready to discuss how you would handle specific scenarios, such as managing multiple customer enquiries or maintaining accurate records.
