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- Tasks: Welcome customers, manage calls, and support the showroom team.
- Company: Join Porsche Retail Group, a leader in luxury automotive experiences.
- Benefits: Enjoy a competitive salary, flexible hours, and exclusive employee perks.
- Why this job: Be part of an iconic brand and enhance customer experiences in a dynamic environment.
- Qualifications: Experience in automotive dealerships and strong communication skills are essential.
- Other info: Diversity is celebrated here; we value your unique contributions.
The predicted salary is between 26300 - 36000 £ per year.
Porsche Retail Group (PRG) have an excellent opportunity for a Centre Support Assistant / Showroom Host to work for one of the world's most iconic brands and join Porsche Centre West London. To apply you will ideally have experience from within an automotive dealership environment.
As a Centre Support Assistant / Showroom Host, you will participate in the customer journey, by ensuring all customers of the Porsche Centre, whether in person, by phone or by email, are provided with an outstanding customer experience. You will act as a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming phone calls or enquiries, you will be tasked with supporting the Centre management team, completing generalist administration duties and participating in organising events.
Responsibilities:- Welcome visitors and customers as they enter the showroom, providing a friendly and professional first impression
- Maintain a thorough understanding of the products and services offered, enabling effective communication and assistance to customers
- Guide customers through the showroom, answering questions and providing information about vehicles, features, and promotions
- Manage incoming calls, forwarding them onto the right department
- Maintaining Showroom Appearance: Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and displays
- Collecting Feedback: Gather customer feedback and insights to improve the showroom experience and report any issues to management
- Background working in an automotive dealership
- Exposure working in a customer facing position
- Flexibility to handle different customer needs and unexpected situations with clear communication skills
- A friendly and approachable demeanour to create a welcoming environment
- Ability to manage multiple tasks and maintain an orderly showroom
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.
In return, we offer:
- A full-time opportunity: Monday to Saturday (with Tuesday being a Day Off). Working Hours - 8am to 6pm or 8.30am to 6.30pm (Monday to Friday) on a rota basis and Saturday - 9am to 5pm.
- Salary of £31,330 per annum
- 33 days per year, with extra days for long service
- Option of a VW Group Vehicle at preferential leasing rates
- Dedicated mental health champions
- Employee representative body - your voice at work
- Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
- Life Assurance
- DC Pension Scheme
- Employee Assistance Program - support and advice on issues impacting your wellbeing
Porsche Centre West London is our largest Centre in the south of England. Our Centre is divided into over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.
Please note that eRecruitSmart is advertising the role of Vehicle Coordinator on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK and live within a reasonable commute of West London. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you.
Centre Support Assistant in London) employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant in London)
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you embody their brand ambassador role effectively during your interactions.
✨Tip Number 2
Gain insights into the latest Porsche models and features. Being knowledgeable about the products will enable you to engage customers confidently and answer their queries, enhancing their experience in the showroom.
✨Tip Number 3
Practice your communication skills, especially in handling customer inquiries over the phone and in person. Role-playing different scenarios can prepare you for various customer interactions and help you maintain a friendly demeanour.
✨Tip Number 4
Network with current or former employees of Porsche Retail Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Centre Support Assistant role.
We think you need these skills to ace Centre Support Assistant in London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive dealership environment. Emphasise any customer-facing roles and skills that align with the responsibilities of a Centre Support Assistant.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Porsche brand and your understanding of the customer journey. Mention specific experiences where you provided outstanding customer service or supported a team effectively.
Showcase Your Communication Skills: In your application, demonstrate your clear communication skills. Provide examples of how you've successfully managed customer inquiries or feedback in previous roles, as this is crucial for the position.
Highlight Flexibility and Teamwork: Mention your ability to handle different customer needs and unexpected situations. Include examples of how you've worked collaboratively in a team to create a welcoming environment, which is essential for this role.
How to prepare for a job interview at ErecruitSmart
✨Know the Brand
Familiarise yourself with Porsche's history, values, and product range. Being able to discuss the brand confidently will show your passion and commitment to representing Porsche Retail Group.
✨Customer Service Focus
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and ensured customer satisfaction, as this role is all about creating a welcoming environment.
✨Showroom Presentation
Understand the importance of showroom appearance. Be ready to discuss how you would maintain an organised and visually appealing space, as well as how you would contribute to enhancing the customer experience in the showroom.
✨Communication Skills
Practice clear and effective communication. You’ll need to manage incoming calls and interact with customers face-to-face, so demonstrate your ability to convey information succinctly and professionally during the interview.