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- Tasks: Engage customers and create memorable experiences in our Porsche showroom.
- Company: Join Porsche Retail Group, a top automotive employer in the UK with a prestigious reputation.
- Benefits: Enjoy 25 days holiday, private medical insurance, and staff discounts.
- Why this job: Be part of an iconic brand, inspire others, and share your passion for cars.
- Qualifications: Must be 25+, hold a full UK driving licence, and have a genuine interest in cars.
- Other info: Work Monday to Friday with Saturdays included; competitive salary and bonus structure.
The predicted salary is between 27000 - 31000 ÂŁ per year.
Porsche Retail Group have an excellent opportunity for a Product Expert / Brand Ambassador to work for one of the world’s most iconic brands and join the prestigious and growing team at Porsche Centre Reading. This state of art newly refurbished showroom is the first “Destination Porsche” Centre in the UK. The Centre shares a site with Porsche Central Operations and both the Porsche Retail Group and Porsche Cars Great Britain Head Offices, with shared facilities including an onsite restaurant, coffee bar and parking. The site is also located within walking distance of a local shopping park.
Please note: To be considered for this position, you must hold a full UK driving licence and be at least 25 years old for insurance purposes when driving Porsche’s full range of products.
About Porsche Retail Group: Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK, as well as a Top 5 company in Automotive, and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role: Working in our showroom, as Product Expert / Brand Ambassador you will:
- Create experiences that go beyond sales and give visitors to our Porsche Centre an experience to remember.
- Introduce visitors to the exciting world of Porsche, sharing unique brand and product insights, creating real moments of intrigue, curiosity and fascination, and making them feel a part of the Porsche story.
- Inspire visitors, filling them with enthusiasm to get behind the wheel without obligation, and, ultimately, transforming them into Porsche owners – and loyal clients.
You won’t be selling. Instead, as a genuine part of the Porsche family, you’ll use your encyclopaedic knowledge of the brand, honest advice and natural conversational charm to ensure every visitor feels as if they’re comfortably chatting about a car you’re both passionate about. By being authentic, you’ll give them the information they need to make the right decision on the perfect car. In short, you will have the power to inspire complete customer satisfaction, and the innate ambition and enthusiasm to consistently deliver unique experiences, rather than meet targets.
What will you be doing? In the role of Product Expert / Brand Ambassador, you will:
- Analyse customer needs, interests and specific preferences, using your extensive knowledge and professional instincts to identify the appropriate model and recommend to customers the optional features that you think will truly benefit their lifestyle.
- Initiate customer investment in the Porsche story and their favourite model, before introducing them to your Sales Consultant colleagues.
- Seamlessly forward them on to the welcome journey of Porsche ownership.
- Beyond the showroom, you’ll be a constant provider of support, proactively sharing your expertise with others, taking ownership over training and even sharing your knowledge with team members that you interact with across the business.
Who are we looking for?
- Flexible communicators who are completely focused on the customer.
- Professionals with a genuine interest in cars and the latest technology.
- Composed characters with experience in luxury retail and customer care.
- Team players who will guide colleagues to create brand loyalty, product curiosity and an exciting environment where we work and customers relax.
- Empathetic storytellers who can form genuine bonds with customers, inspire their thinking, instil trust, and reinforce the values and benefits of Porsche.
About the rewards: For the role of Product Expert / Brand Ambassador, the hours of work are Monday to Friday 8.30am to 6.30pm (with a designated day off) and every Saturday 9.00am to 5.00pm. There is a basic salary on offer of ÂŁ27,000 per annum, with an annual bonus of circa ÂŁ2,500. You will also receive a fantastic benefits package, including:
- 25 days holiday per year plus bank holidays.
- VWG Company funded vehicle.
- Option of a 2nd VWG Vehicle at Preferential Leasing Rates.
- Private Medical Insurance.
- Life Insurance.
- Staff preferential rates.
- Employee Discounts Programme.
- Employee Assistance Programme.
How to apply: Please note that eRecruitSmart is advertising the role of Product Expert / Brand Ambassador on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must have eligibility to work in the UK and only suitable applicants will be contacted. We look forward to hearing from you!
Brand Ambassador employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Ambassador
✨Tip Number 1
Familiarise yourself with Porsche's history and product range. Understanding the brand's heritage and innovations will help you engage authentically with customers and showcase your passion for the brand.
✨Tip Number 2
Practice your storytelling skills. As a Brand Ambassador, you'll need to create memorable experiences for customers. Think about how you can weave personal anecdotes or interesting facts into your conversations to captivate your audience.
✨Tip Number 3
Network within the automotive community. Attend car shows, local events, or Porsche meet-ups to connect with enthusiasts and potential customers. Building relationships in this space can enhance your credibility and increase your chances of landing the job.
✨Tip Number 4
Showcase your customer service experience. Highlight any previous roles where you've excelled in providing exceptional service, especially in luxury retail. This will demonstrate your ability to create the unique experiences that Porsche values.
We think you need these skills to ace Brand Ambassador
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Expert / Brand Ambassador. Highlight your customer service skills and passion for cars in your application.
Tailor Your CV: Customise your CV to reflect your experience in luxury retail and customer care. Emphasise any relevant skills that align with the role, such as communication and empathy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Porsche brand. Share personal stories or experiences that demonstrate your knowledge of the brand and your ability to connect with customers.
Highlight Relevant Experience: In your application, be sure to mention any previous roles where you provided exceptional customer experiences or worked in a luxury environment. This will help you stand out as a candidate who can deliver the unique experiences Porsche is looking for.
How to prepare for a job interview at ErecruitSmart
✨Know Your Porsche Inside Out
As a Brand Ambassador, you'll need to have an encyclopaedic knowledge of Porsche's models and features. Brush up on the latest innovations and be ready to discuss how they can benefit potential customers' lifestyles.
✨Showcase Your Passion
During the interview, let your genuine enthusiasm for cars and the Porsche brand shine through. Share personal stories or experiences that highlight your love for the brand, as this will resonate with the interviewers.
✨Practice Empathetic Storytelling
Since the role involves forming genuine bonds with customers, practice telling engaging stories about the Porsche experience. This will demonstrate your ability to connect with customers and inspire their interest in the brand.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work collaboratively and adapt to different situations. Discuss examples from your past experiences where you successfully supported colleagues or contributed to a team environment.
