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- Tasks: Lead the Aftersales Team, overseeing Parts, Service, and Workshop operations.
- Company: Join Porsche Retail Group, a top automotive employer in the UK with a prestigious reputation.
- Benefits: Enjoy 25 days holiday, a company car, private medical insurance, and employee discounts.
- Why this job: Be part of an iconic brand, drive performance, and develop your management skills in a dynamic environment.
- Qualifications: Solid aftersales experience and strong management skills are essential; automotive background preferred.
- Other info: Work hours are Monday to Friday with one Saturday a month; competitive salary with OTE of £100,000.
The predicted salary is between 42000 - 84000 £ per year.
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Exciting News! Porsche Retail Group is expanding our team and we have an excellent opportunity for an Aftersales Manager to work for one of the world’s most iconic brands and join the prestigious Porsche Centre Hatfield . The Porsche Centre is located by Hatfield Business Park and has staff parking, a gym close by, a newly refurbished staff area which has a pool table, darts and a TV. The Porsche Centre is a 5-minute drive to The Galleria shopping centre and Hatfield Retail Park.
Please note: To be considered for this role, you must hold a full UK driving licence.
About the company
Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain and are one of the largest Porsche Dealer Groups in the UK, representing five Porsche Centres located in Guildford, Hatfield, Mayfair, Reading and West London. Porsche Retail Group are proud to be one of Best Companies’ Top 100 large companies to work for in the UK , as well as a Top 5 company in Automotive , and combine an outstanding working environment with great benefits and an extremely competitive package.
About the role
As an Aftersales Manager, you will lead the entire Aftersales Team by overseeing the Parts, Service and Workshop teams. Responsibilities include:
•Review the allocation of work booked in by leading the planning meeting and identifying the resources
•Ensuring targets set are met and exceeded
•Maximising profitability of the Aftersales Department through the sale of labour and parts
•Designing and rolling out initiatives to support performance
•Monitor and improve divisional aftersales CSI
•Ensure aftersales processes and procedures meet quality requirements
•Support dealership Managers with aftersales related issues
•Holding weekly group review meetings with all members in their team and ensure documented in accordance with Porsche Service Dealer Review (PSDR)
•Hold monthly individual review meeting and set individual targets with all members of their team to ensure achievement of the targets are met
•Ensure full compliance to manufacturer’s policy regarding recall campaigns making sure all relevant staff are aware
•Control and manage facilities standards audit controls and quality checks on vehicles
•Identify individual team development needs, utilising a mix of personal/team coaching and formal training
About you
To be successful for the role of Aftersales Manager, you must have / be:
•Solid aftersales experience with an in-depth knowledge of both automotive service and parts operation
•A track record of delivering turnover and net profit growth
•A professional and calm approach with strong management skills
•The ability to influence change
•Strong analytical and problem-solving skills
•Previous experience within a management role from a motor trade environment
•Confident relationship builder with team and customers at all levels
•Able to deliver first class service to achieve company objectives and targets
About the rewards
For the role of Aftersales Manager, the hours of work are Monday to Friday 8.30am to 6.30pm and 1 in 4 Saturdays 8.00am to 1.00pm.
There is a competitive basic salary on offer of circa £60,000 per annum, with an OTE of £100,000. You will also receive a fantastic benefits package, including:
•25 days holiday per year plus bank holidays
•VWG Company Car
•Private Medical Insurance
•DC Pension Scheme
•Life Insurance
•Staff preferential rates
•Employee Discounts Programme
•Employee Assistance Programme
How to apply
Please note that eRecruitSmart is advertising the role of Aftersales Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.
You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.
We look forward to hearing from you!
service manager, parts manager, motor, automotive, dealership, aftersales manager,
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Aftersales Manager employer: ErecruitSmart
Contact Detail:
ErecruitSmart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Familiarise yourself with Porsche's brand values and customer service standards. Understanding what makes Porsche unique will help you align your management style with their expectations, showcasing your commitment to the brand during interviews.
✨Tip Number 2
Network within the automotive industry, especially with professionals who have experience in aftersales management. Attend industry events or join relevant online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to influence change and improve performance, as these are key aspects of the Aftersales Manager role at Porsche.
✨Tip Number 4
Research the latest trends in the automotive aftersales sector. Being knowledgeable about current challenges and innovations will demonstrate your proactive approach and readiness to contribute to Porsche's success.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in aftersales management, particularly in the automotive sector. Emphasise your achievements in delivering turnover and net profit growth, as well as your strong management skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of Porsche's brand values. Mention specific examples of how you've influenced change and improved aftersales processes in previous roles.
Highlight Key Skills: In your application, clearly outline your analytical and problem-solving skills. Provide examples of how you've successfully managed teams and built relationships with customers at all levels.
Follow Application Instructions: Ensure you include all required information in your application, such as your full UK driving licence details and contact information. Double-check that your CV is up-to-date and includes your address and contact details, as these are crucial for consideration.
How to prepare for a job interview at ErecruitSmart
✨Showcase Your Aftersales Expertise
Make sure to highlight your solid aftersales experience and in-depth knowledge of automotive service and parts operations. Be prepared to discuss specific examples of how you've delivered turnover and net profit growth in previous roles.
✨Demonstrate Strong Management Skills
As an Aftersales Manager, you'll need to exhibit strong management skills. Prepare to talk about your leadership style and how you've successfully influenced change within a team or organisation in the past.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your analytical and problem-solving skills. Think of situations where you've had to overcome challenges in the aftersales environment and be ready to explain your thought process and outcomes.
✨Build Rapport with Interviewers
Since the role involves building relationships with both team members and customers, practice your interpersonal skills. Be friendly and engaging during the interview, showing that you can connect with people at all levels.
