At a Glance
- Tasks: Help customers find their perfect furniture and provide top-notch service.
- Company: Join ercol, a century-old brand known for high-quality furniture.
- Benefits: Basic salary plus commissions, with opportunities for growth.
- Other info: Perfect for those who love customer interaction and quality home furnishings.
- Why this job: Combine your passion for design with a rewarding sales role.
- Qualifications: Retail experience is a plus, but enthusiasm and communication skills matter most.
The predicted salary is between 22000 - 28000 £ per year.
The Company:
ercol has been producing high-quality furniture for over 100 years and our passion for innovation in design and manufacturing is still as strong today. ercol continues to manufacture high quality, solid wood products at its state-of-the-art factory in Princes Risborough, Buckinghamshire as well as sourcing products from several companies around the world.
The Role:
Provide an exceptional customer experience by helping customers choose high-quality furniture and home accessories while representing the ercol brand. Achieve sales targets through excellent product knowledge, relationship building, and outstanding customer service.
Experience in the furniture sector is desirable, but not essential. However, the successful candidate must be able to demonstrate a proven track record of growing and developing sales, coupled with an enthusiasm and desire to succeed.
Key Responsibilities
- Welcome customers to the showroom and provide a friendly, professional service.
- Understand customers' needs and recommend suitable furniture and home furnishing solutions.
- Demonstrate in-depth knowledge of ercol products, materials, craftsmanship, and design features.
- Advise trade customers and their clients on suitable products for their project.
- Process sales transactions accurately.
- Build lasting relationships with customers and provide after-sales support where required.
- Maintain attractive showroom displays and ensure products are presented to a high standard.
- Assist with stock management, deliveries, and inventory checks.
- Meet individual and team sales targets.
- Handle customer enquiries and resolve complaints professionally.
- Follow company policies and health and safety procedures.
Skills and Qualifications
- Previous experience in retail sales, preferably in furniture, interiors, or luxury retail.
- Excellent communication and interpersonal skills.
- Passion for home furnishings and interior design.
- Strong customer service and selling skills.
- Ability to work both independently and as part of a team.
- Good organisational and time-management skills.
- Basic computer knowledge.
- Able to work weekends and public holidays.
Personal Qualities
- Friendly and approachable.
- Professional appearance and attitude.
- Enthusiastic and motivated to achieve sales goals.
- Detail-oriented with a commitment to excellent customer service.
- Willingness to continuously learn about new products and collections.
This role is ideal for someone who enjoys interacting with customers, has a passion for quality furniture and design, and thrives in a customer-focused retail environment.
Remuneration and benefits
- Basic salary with commissions.
- Be part of a new growing business underpinned by a century old UK based brand.
Sales Associate in London employer: Ercol Furniture Ltd
ercol is an exceptional employer, offering a vibrant work culture that values innovation and quality craftsmanship in furniture design. Located in the picturesque Princes Risborough, Buckinghamshire, employees benefit from a supportive environment that encourages personal growth and development, alongside competitive remuneration and commission structures. Joining ercol means being part of a century-old legacy while contributing to a dynamic team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ercol Furniture Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ercol Furniture Ltd!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ercol Furniture Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ercol Furniture Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ercol Furniture Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ercol Furniture Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
