Role Summary:
We are looking for a hands-on NOC Team Lead to run the day-to-day operation of our 24x7 GPU infrastructure environment. You will lead and develop a team of NOC engineers while remainingtechnically involved in GPU node diagnostics, bare-metal provisioning, incidentresponseand data-centre operations.
You will also coordinate the suppliers and on-site partners who carry out physical work, including smart-hands teams, OEMs, facilities contractorsand network carriers. This role suits an experienced NOC Team Lead, or a senior NOC engineer ready to take on broader people, service and operational responsibility.
Responsibilities:
- Lead, coach and develop the 24x7 NOC team, including training, skills development and shift performance.
- Remain hands-on with GPU server faults, bare-metal provisioning, firmware, BMC, re-imaging, networking and hardware diagnostics.
- Act as the NOC’s first technical escalation point and lead major incidents before escalation to SRE.
- Own NOC performance, SLAs, ticket quality, shift handovers and the 4-on, 4-off day/night rota.
- Monitor GPU infrastructure end to end and manage the full node lifecycle from diagnosis and repair through to burn-in and return to service.
- Coordinate smart hands, OEMs, facilities contractors and network carriers, ensuring work is completed safely and within agreed SLAs.
- Manage vendor support cases and RMAs with partners such as NVIDIA and HPE.
- Maintain accurate asset records, runbooks, known-error documentation and operational processes.
- Produce NOC reporting covering incidents, response and resolution times, backlog, GPU availability and supplier performance.
- Drive continuous improvement by identifying recurring faults, strengthening processes and improving how the team operates.
Required Skills & Experience:
- 5+ years’ experience in NOC, infrastructure or data-centre operations, with team leadership or mentoring experience.
- Strong hands-on Linux and bare-metal server skills, including BMC/IPMI/Redfish, firmware, provisioning and hardware troubleshooting.
- Good networking knowledge across Layer 2/3, routing, switching, optics and cabling.
- Experience leading incidents, working to SLAs and using ITIL-based incident, problem and change processes.
- Experience with monitoring and ITSM tools such as Prometheus, Grafana, PagerDuty, HaloPSA or ServiceNow.
- Experience managing suppliers and smart-hands partners, with a calm, organised approach to working in a 24x7 environment.
- Experience with NVIDIA GPU infrastructure, including HGX, DCGM, nvidia-smi, NVLink/NVSwitch and GPU diagnostics.
- Knowledge of InfiniBand/RoCE, Kubernetes or Slurm, and infrastructure automation such as Ansible or Terraform.
- Familiarity with data-centre facilities, NetBox/DCIM, hardware RMAs and Python or Bash scripting.
- Experience in GPU cloud, bare-metal hosting, colocation or managed services.
Why Join Era4:
You’llbe joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation company operates at scale.
Diversity & Inclusion :
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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NOC Team Lead - 24x7 GPU Operations employer: Era4
At Era4, we pride ourselves on being a mission-driven start-up that values operational excellence and innovation in building critical national infrastructure. Our collaborative work culture fosters diversity and inclusion, providing employees with the autonomy to shape the future of our AI platform while offering ample opportunities for professional growth and development. Join us to be part of a dynamic team where your contributions directly impact the success of our cutting-edge technology solutions.
