At a Glance
- Tasks: Monitor alerts and incidents, ensuring customer services run smoothly 24/7.
- Company: Join Era4, a mission-driven start-up transforming AI infrastructure with renewable energy.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a team that shapes the future of critical national infrastructure.
- Qualifications: Experience in technical support or NOC roles; basic Linux and networking knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy.
Converting legacy industrial and energy sites into modern data‑centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public‑sector organisations
Must already be located within Bristol or surrounding area due to onsite requirements.
Role Summary
We are looking for various 24x7 NOC Engineers to join our Operations Centre.
You’ll be the first point of technical response for infrastructure alerts, incidents, and service requests, helping to keep customer-facing services stable and well-supported.
This is not a script‑only helpdesk role.
You will monitor alerts, investigate using agreed runbooks, perform basic Linux and network checks, keep tickets accurate, update customers clearly, and escalation to specialist engineering teams when issues need deeper support.
Key Responsibilities
- Monitor alerts and service requests using ITSM and monitoring tools.
- Triage incidents by urgency and impact, including P1–P4 classification.
- Log, update, and manage tickets with clear diagnostics and next steps.
- Perform first‑line and L2 checks using runbooks, dashboards, and logs.
- Conduct basic Linux diagnostics, such as checking logs, services, and system status.
- Use networking fundamentals to support initial triage, including TCP/IP, DNS, DHCP, VLANs and routing basics.
- Escalate to SRE, Dev Ops, Network, platform, or vendor teams with clear evidence.
- Provide customer-facing updates in line with SLAs.
- Support shift handovers, routine health checks, and operational reporting.
- Help improve knowledge articles, runbooks, and standard operating procedures.
Essential Experience
- Previous experience in a Service Desk, NOC, infrastructure support, managed services, or technical support environment.
- Comfortable working in a 24/7 shift-based operations environment.
- Experience using an ITSM/ticketing tool such as Halo ITSM, Service Now, Jira Service Management, Fresh Service or similar.
- Good troubleshooting mindset and ability to follow structured runbooks.
- Basic Linux command-line confidence.
- Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing/switching basics.
- Experience reading monitoring dashboards or alerts.
- Strong written and verbal communication, especially during incidents.
- Good judgement on when to resolve, when to escape and what information to capture.
- Nice To Have
- Experience / Interest in AI infrastructure, data centres, HPC or GPU environments.
- Exposure to Grafana, Prometheus, Solar Winds, Zabbix, Datadog, Cloud Watch or similar.
- Basic Bash or Python scripting.
- ITIL Foundation, Comp TIA Network+, Linux+ or similar.
- Experience in cloud, hosting, data centre, MSP, or infrastructure operations.
- Why Join Era4
You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth.
This role offers high visibility with leadership, real autonomy, and the chance to shape how a next‑generation company operates at scale.
Diversity & Inclusion
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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NOC Engineer (24x7) employer: Era4
Join a dynamic start-up that is at the forefront of building critical national infrastructure, where your role as a Service Desk Analyst will be pivotal in ensuring operational excellence. With a strong focus on employee growth and autonomy, you'll have the opportunity to work closely with leadership and influence the company's operations while enjoying a supportive and collaborative work culture. Located in a vibrant area, this position offers the chance to be part of a mission-driven team dedicated to making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Engineer (24x7)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Era4 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Era4 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Era4!
✨Direct Apply to Era4
Let's not forget to apply directly through the Era4 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace NOC Engineer (24x7)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Era4.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Era4. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Era4
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
