At a Glance
- Tasks: Monitor alerts and incidents, ensuring customer services run smoothly 24/7.
- Company: Join Era4, a mission-driven start-up transforming AI infrastructure with renewable energy.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a team that shapes the future of critical national infrastructure.
- Qualifications: Experience in technical support or NOC roles; basic Linux and networking knowledge.
The predicted salary is between 40000 - 50000 £ per year.
Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy.
Converting legacy industrial and energy sites into modern data‑centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public‑sector organisations
Must already be located within Bristol or surrounding area due to onsite requirements.
Role Summary
We are looking for various 24x7 NOC Engineers to join our Operations Centre.
You’ll be the first point of technical response for infrastructure alerts, incidents, and service requests, helping to keep customer-facing services stable and well-supported.
This is not a script‑only helpdesk role.
You will monitor alerts, investigate using agreed runbooks, perform basic Linux and network checks, keep tickets accurate, update customers clearly, and escalation to specialist engineering teams when issues need deeper support.
Key Responsibilities
- Monitor alerts and service requests using ITSM and monitoring tools.
- Triage incidents by urgency and impact, including P1–P4 classification.
- Log, update, and manage tickets with clear diagnostics and next steps.
- Perform first‑line and L2 checks using runbooks, dashboards, and logs.
- Conduct basic Linux diagnostics, such as checking logs, services, and system status.
- Use networking fundamentals to support initial triage, including TCP/IP, DNS, DHCP, VLANs and routing basics.
- Escalate to SRE, Dev Ops, Network, platform, or vendor teams with clear evidence.
- Provide customer-facing updates in line with SLAs.
- Support shift handovers, routine health checks, and operational reporting.
- Help improve knowledge articles, runbooks, and standard operating procedures.
Essential Experience
- Previous experience in a Service Desk, NOC, infrastructure support, managed services, or technical support environment.
- Comfortable working in a 24/7 shift-based operations environment.
- Experience using an ITSM/ticketing tool such as Halo ITSM, Service Now, Jira Service Management, Fresh Service or similar.
- Good troubleshooting mindset and ability to follow structured runbooks.
- Basic Linux command-line confidence.
- Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing/switching basics.
- Experience reading monitoring dashboards or alerts.
- Strong written and verbal communication, especially during incidents.
- Good judgement on when to resolve, when to escape and what information to capture.
- Nice To Have
- Experience / Interest in AI infrastructure, data centres, HPC or GPU environments.
- Exposure to Grafana, Prometheus, Solar Winds, Zabbix, Datadog, Cloud Watch or similar.
- Basic Bash or Python scripting.
- ITIL Foundation, Comp TIA Network+, Linux+ or similar.
- Experience in cloud, hosting, data centre, MSP, or infrastructure operations.
- Why Join Era4
You’ll be joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth.
This role offers high visibility with leadership, real autonomy, and the chance to shape how a next‑generation company operates at scale.
Diversity & Inclusion
Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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NOC Engineer (24x7) employer: Era4
Join a dynamic start-up that is at the forefront of building critical national infrastructure, where your role as a Service Desk Analyst will be pivotal in ensuring operational excellence. With a strong focus on employee growth and autonomy, you'll have the opportunity to work closely with leadership and influence the company's operations while enjoying a supportive and collaborative work culture. Located in a vibrant area, this position offers the chance to be part of a mission-driven team dedicated to making a meaningful impact.
