Business Analyst

Era4 develops, owns and operates AI infrastructure across the UK, powered by renewable energy. Converting legacy industrial and energy sites into modern data‑centre facilities, Era4 is combining brownfield regeneration opportunities with cleaner, efficient, scalable compute capacity for healthcare, research, finance, enterprise, and public‑sector organisations.

Role Summary: This isn't a back‑office support role. You'll work directly alongside senior leadership to design the operational processes, performance frameworks, and analytical tooling that underpin how we deliver services to clients. If you're intellectually curious, interested in AI and cloud infrastructure, and want to see your work make a tangible difference from week one, this is the role for you.

Key Responsibilities:

• Analyse operational and service data to identify failure patterns, inefficiencies, and improvement opportunities, translating findings into clear, actionable recommendations.
• Design and build performance dashboards tracking key operational metrics; produce regular reports for senior leadership.
• Document, map, and continuously improve the operational processes that sit behind our service delivery from how incidents are handled to how client requests are fulfilled.
• Partner with engineering and SRE teams to specify and test process and tooling enhancements, writing clear requirements and acceptance criteria.
• Participate in Agile delivery cycles, sprint planning, stand‑ups, retrospectives and maintain a prioritised backlog of operational improvements.
• Act as a bridge between operational teams and technical stakeholders, presenting data‑driven insights in a clear, structured way.

Qualifications:

• 2:1 or above in a STEM or related degree, Computer Science, Information Systems, Mathematics, Data Science, or Business with a strong quantitative component.
• Strong A-level results (AAB minimum), demonstrating academic rigour and analytical capability.
• Logical, structured thinker who enjoys breaking down complex problems and building systematic solutions.
• Proficiency in Excel or Google Sheets; comfortable with data and willing to go deeper into BI tooling (Power BI, Tableau or similar).
• Clear communicator, able to write concise documentation and present findings confidently to both technical and non‑technical audiences.

Desirable Skills:

• Genuine interest in AI, whether through coursework, personal projects, experimentation with LLMs/APIs, or following the space closely.
• Familiarity with cloud platforms (AWS, Azure, GCP) at a conceptual or practical level.
• Any hands‑on experience with AI tools or development (prompt engineering, working with APIs, building small‑scale AI applications) is a real advantage.

Why Join Era4: You’ll be joining a mission‑driven start‑up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next‑generation company operates at scale.

Diversity & Inclusion: Era4 is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.