Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support franchisees in growing their consultancy businesses through guidance and mentorship.
- Company: Join ERA Group, a leader in business strategy and cost optimisation since 1992.
- Benefits: Enjoy a hybrid-remote role with flexible hours and occasional travel for events.
- Why this job: Be part of a collaborative team that empowers franchisees and drives business success.
- Qualifications: Strong communication skills and experience in business development or marketing are essential.
- Other info: Opportunity to engage in webinars and events while building long-term relationships.
The predicted salary is between 36000 - 60000 £ per year.
About ERA Group
ERA Group has been a global leader in business strategy and cost optimisation since 1992. We partner with organisations to address critical challenges and identify growth opportunities. By combining deep industry knowledge with practical insights, we help clients optimise operations, improve profitability, and enhance their competitive edge.
As a collaborative and forward-thinking team, ERA supports today’s business leaders in navigating complexity and improving performance.
Role Overview
We are seeking a proactive and highly organised Support Manager to join our UK team. This role focuses on supporting our expanding network of franchisees as they grow their consultancy businesses.
The ideal candidate will have strong communication skills and experience in areas such as business development, lead generation, marketing support, and event/webinar coordination. This is a hybrid-remote position offering flexibility, with occasional travel to events, periodic office visits in Kent, and in-person meetings with the UK Support Team in and around London.
Key Objectives
- Improve franchisee performance across the UK network
- Increase average franchisee revenue through structured, strategic support
- Deliver operational assistance based on ERA’s proven methodologies
- Foster long-term, trust-based relationships with franchise partners
Key Responsibilities
Franchisee Development & Support
- Provide one-on-one guidance and mentorship to franchisees
- Deliver tailored, hands-on support to address individual business needs
- Conduct regular check-ins and accountability sessions to support progress
Webinars & Events
- Plan, organise, and present webinars that engage and inform franchisees
- Lead the coordination of regional and national events, from planning through follow-up
- Collaborate with internal teams and franchisees to ensure valuable event experiences
Franchisee Engagement
- Serve as a key point of contact for franchisees, promoting clear communication
- Share marketing tools, resources, and best practices through individual and group sessions
- Work with the UK Support Team to improve and develop engagement initiatives
Reporting & Continuous Improvement
- Gather and analyse feedback and performance data to guide support strategy
- Track support activities and lead generation outcomes to refine future initiatives
Required Skills & Experience
- Communication: Excellent written and verbal communication skills
- Organisation: Strong ability to manage multiple projects with attention to detail
- Lead Generation: Experience identifying and supporting new business opportunities
- Events/Webinars: Skilled in planning and facilitating virtual and in-person events
- Customer Focus: Strong interpersonal skills and a collaborative, service-minded approach
- Digital Proficiency: Proficient in Microsoft Office and online collaboration tools (e.g., Microsoft Teams)
- CRM: Experience with CRM systems (e.g., HubSpot, Dynamics 365) is advantageous
Preferred Background
- Experience in a franchise support, business development, or consultancy role
- Understanding of franchising models and professional services environments
- Degree or equivalent in Business, Marketing, or a related discipline (preferred but not required)
#J-18808-Ljbffr
UK Franchise Support Manager employer: ERA Group
Contact Detail:
ERA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Franchise Support Manager
✨Tip Number 1
Familiarise yourself with the franchise model and the specific challenges franchisees face. Understanding their needs will help you demonstrate your value during interviews and discussions.
✨Tip Number 2
Network with current or former franchise support managers to gain insights into the role. This can provide you with valuable information on what skills and experiences are most relevant.
✨Tip Number 3
Prepare to discuss your experience in business development and lead generation. Be ready to share specific examples of how you've successfully supported businesses in the past.
✨Tip Number 4
Showcase your event planning skills by discussing any relevant experiences. Highlight how you’ve organised webinars or events that engaged participants and delivered value.
We think you need these skills to ace UK Franchise Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in franchise support, business development, and event coordination. Use specific examples that demonstrate your skills in communication and organisation.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of ERA Group's mission and how your background aligns with the role. Mention your experience in supporting franchisees and your approach to fostering relationships.
Highlight Relevant Skills: In your application, emphasise your digital proficiency and experience with CRM systems. Mention any specific tools you have used and how they contributed to your success in previous roles.
Showcase Your Event Experience: If you have experience planning webinars or events, include details about the types of events you've coordinated and the outcomes. This will demonstrate your ability to engage and inform franchisees effectively.
How to prepare for a job interview at ERA Group
✨Showcase Your Communication Skills
As the role requires excellent written and verbal communication, be prepared to demonstrate your skills. Share examples of how you've effectively communicated with clients or team members in previous roles.
✨Highlight Your Organisational Abilities
This position involves managing multiple projects simultaneously. Discuss specific instances where you successfully organised events or managed tasks, showcasing your attention to detail and ability to prioritise.
✨Demonstrate Your Understanding of Franchise Support
Familiarise yourself with franchising models and be ready to discuss how your experience aligns with supporting franchisees. Mention any relevant experience in business development or consultancy that can add value to the role.
✨Prepare for Event Coordination Questions
Since the role includes planning webinars and events, think of examples where you've coordinated similar activities. Be ready to discuss your approach to engaging participants and ensuring successful outcomes.