Digital Training Facilitator in Kent, West Malling

The ERA Academy team is the learning and development function of ERA Group, providing training to franchisees across our global network. This role sits at the heart of our digital training capability - responsible for delivering, managing, and continually improving how franchisees learn to use ERA’s systems, tools, and processes.

You’ll be the bridge between our technical platforms and the business owners who use them. Our franchisee network spans multiple countries and includes people with varying levels of English language fluency, so the ability to communicate with real clarity - adjusting your style and pace without losing accuracy - is essential.

This is a hands-on, high-visibility role. You’ll be delivering live virtual training, maintaining our LMS, building eLearning content, and playing a key role in the rollout of Athena - ERA’s bespoke in-house platform that brings together CRM, project management, and data analysis and reporting in one system.

• Training Delivery
  • Deliver training across virtual, in-person, and blended formats to franchisees on ERA systems and tools, with a primary focus on the Athena platform.
  • Adapt delivery style to suit varied audiences - from new franchisees to experienced business owners, and across a range of English language abilities.
  • Cover sessions across the team when needed - this is a team that rolls up its sleeves and supports one another.
• Athena Platform Training
  • Take ownership of training delivery for Athena - ERA’s bespoke platform combining CRM, project management, and data analysis and reporting.
  • Translate complex system functionality into clear, practical learning for non-technical users.
  • Support each stage of the Athena rollout by delivering structured training to franchisees globally.
  • Work closely with IT and product teams to stay current on platform developments and reflect these in training materials.
• Platform & LMS Management
  • Manage and maintain the ERA Academy LMS (iSpring), including course uploads, user management, and reporting.
  • Build and update eLearning content using Easygenerator.
  • Create step-by-step how-to guides using Scribe to support franchisee self-sufficiency.
  • Keep training materials accurate and up to date as systems evolve.
• Data & Reporting
  • Track training completion, engagement, and outcomes across the franchisee network.
  • Produce clear, accurate reports for internal stakeholders using Excel and LMS data.
  • Identify gaps in training coverage and recommend solutions.
• Stakeholder Collaboration
  • Liaise between technical teams (IT, product) and training audiences to ensure content is accurate and accessible.
  • Support the Head of Academy and collaborate across departments to contribute to L&D strategy and business-wide projects as required.
  • Travel within the UK and internationally as required - including attendance at ERA conferences and country-level meetings to support platform rollouts (a few times per year).

• Essential
  • Experience delivering virtual training or digital learning in a business environment.
  • Strong analytical mindset - comfortable working with data, spreadsheets, and drawing insight from numbers.
  • Ability to translate technical information into clear, non-technical language.
  • Excellent communicator - able to explain things simply and clearly to audiences with varying levels of English fluency, without losing accuracy or tone.
  • Organised and self-directed, able to manage multiple workstreams without close supervision.
  • A genuine team player - someone who is happy to muck in, cover for colleagues, and put the team’s needs ahead of a rigid job description.
  • Proficient in Excel (data analysis, not just formatting).
• Desirable
  • Experience with an LMS platform (iSpring experience a plus).
  • Experience in data and statistical analysis.
  • Familiarity with eLearning authoring tools (Easygenerator or similar).
  • Experience using Scribe or similar tools to create process guides and how-tos.
  • Project management experience or exposure.
  • Experience in a franchise, consultancy, or multi-site business environment.
  • Background in supporting software rollouts or system implementation training.
  • A training qualification (such as AET/PTLLS or equivalent) or a relevant degree.

ERA Group is a global consultancy franchise business operating across multiple continents, working with senior business owners and decision-makers to reduce costs and improve supplier performance. It is a white-collar, intellectually stimulating environment - and the franchise model means no two days, clients, or conversations are quite the same.

This role sits within a small, close-knit Academy team with a strong collaborative culture. People here are invested in the work and in each other - they share the load, cover when it matters, and hold themselves to a high standard. It is the kind of team where the dynamic makes a genuine difference to how you experience the role, there are also opportunities to work from home.

For the right person, this is also a real opportunity to grow. ERA is a complex, multi-faceted business with a global network - which means exposure to a huge variety of people, systems, and challenges. If you are looking for a role where you can bring existing skills into a new context and develop quickly, there is genuine scope to do that here.