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- Tasks: Manage CRM data, assist with licensing, and support operations in a collaborative team.
- Company: Join the Educational Recording Agency, a not-for-profit supporting educational access to media content.
- Benefits: Enjoy flexible hours, generous pension contributions, life assurance, and free co-working space access.
- Why this job: Make a difference in education while developing your skills in a supportive, purpose-driven environment.
- Qualifications: Strong data handling skills, attention to detail, and proficiency in Microsoft Excel required.
- Other info: Part-time role with hybrid working; one day in Central London office weekly.
The predicted salary is between 22400 - 25600 £ per year.
Location: UK based Hybrid – Remote with 1 day a week attendance at our Central London office
Hours: Part-time (0.6 FTE / 3 days per week)
Working Pattern: Flexible hours within standard office times (Monday–Friday, 9am–5pm)
Salary: £28,000–£32,000 pro-rata
Contract Type: Permanent
About Us
The Educational Recording Agency is a small not-for-profit copyright licensing agency supporting access to high-quality television and radio content in UK education. We license educational establishments to legally make and use recordings or copies of TV and radio programmes for educational purposes. Our licence ensures that creators and performers are able to derive an income from the onward use of their work. We represent 20 member organisations, including broadcasters like the BBC and Channel 4, creators’ representative bodies like ALCS, and performers’ unions like Equity.
We also offer all our licensees access to a free Video Streaming Platform, offering thousands of curriculum-aligned clips and full programmes from the BBC and Channel 4 archives, including the BBC Shakespeare and Literary Archives. We’ve also created the Natural Curriculum Literacy and Maths Resources for primary pupils.
About the Role
We are looking for a proactive, accurate and well-organised Licensing & CRM Administrator to support the Head of Operations and contribute to the smooth running of our licensing and administrative functions. This part-time role is ideal for someone with strong data handling skills and a collaborative mindset, looking to work in a purpose-driven organisation. The postholder will manage and optimise our CiviCRM system, assist with licence administration and credit control, and ensure smooth information sharing between teams. While largely remote, you’ll join the team in our Central London office once a week for in-person meetings and collaboration.
Key Responsibilities
- CRM Management (CiviCRM):
- Maintain accurate, up-to-date records of all licensees and licensed institutions.
- Provide regular updates to the Streaming Team to ensure the accuracy of our online registration system.
- Identify opportunities to improve the use and capabilities of the CRM and implement improvements.
- Use CRM data to support marketing and communications campaigns.
- Ensure data is structured and stored in line with data protection best practices.
- Work closely with the licensing team to assist with credit control and licence renewals.
- Help collect and manage student numbers and institutional data from licensees.
- Provide occasional administrative support to the Head of Operations (e.g. reporting, meeting admin).
Person Specification
Essential:
- CRM or database maintenance experience (though training will be provided)
- Excellent attention to detail and accuracy in data management.
- Proficient in Microsoft Excel.
- Strong organisational and time management skills.
- Confident problem-solving and ability to work proactively.
- Clear, professional written and verbal communication skills.
- Able to work independently while being part of a small, collaborative team.
Desirable:
- Experience using CiviCRM.
- Experience in credit control or accounts administration.
- Familiarity with Xero Accounting Software.
- Interest in copyright, education, or not-for-profit work.
Working Environment and Benefits
We support hybrid working, with one regular in-person day per week at our Central London office. You’ll also have access to a range of benefits, including:
- Generous employer pension contributions
- Life Assurance and Income Protection schemes
- Green Initiative: Cycle to Work Scheme
- Free access to FORA co-working spaces across London, including fitness classes and gyms
- 20 days annual leave (pro-rata), rising by 1 day for each year of service
- Office closure between Christmas and New Year (additional to annual leave)
- UK bank holidays
Application: By email with CV and covering letter addressed to Alyson Maclaren, Head of Operations aurban@era.org.uk
Closing Date: 14th July 2025.
ERA Website: www.era.org.uk
Licensing & CRM Administrator employer: ERA (Educational Recording Agency)
Contact Detail:
ERA (Educational Recording Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing & CRM Administrator
✨Tip Number 1
Familiarise yourself with CiviCRM, as it's a key part of the role. If you haven't used it before, consider watching online tutorials or reading up on its features to show your proactive approach during interviews.
✨Tip Number 2
Highlight any experience you have with data management and CRM systems in your conversations. Be ready to discuss specific examples of how you've maintained accurate records or improved processes in previous roles.
✨Tip Number 3
Demonstrate your organisational skills by preparing a brief plan on how you would manage the licensing and administrative functions. This shows initiative and gives you a chance to stand out as a candidate who is already thinking about the role.
✨Tip Number 4
Research the Educational Recording Agency and its member organisations. Understanding their mission and the importance of copyright in education will help you connect with the team and show your genuine interest in the role.
We think you need these skills to ace Licensing & CRM Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Licensing & CRM Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about working in a not-for-profit organisation like the Educational Recording Agency. Mention specific experiences that demonstrate your data handling skills and attention to detail.
Highlight Relevant Experience: In your CV, emphasise any previous experience with CRM systems, particularly CiviCRM if applicable. Include examples of how you've successfully managed data or supported administrative functions in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ERA (Educational Recording Agency)
✨Know Your CRM Basics
Since the role involves managing CiviCRM, it's crucial to familiarise yourself with its functionalities. Brush up on your CRM knowledge and be ready to discuss how you can optimise its use for the organisation.
✨Demonstrate Attention to Detail
This position requires excellent accuracy in data management. Prepare examples from your past experiences where your attention to detail made a significant impact, especially in data handling or administrative tasks.
✨Showcase Your Organisational Skills
The job demands strong organisational and time management skills. Be prepared to share specific strategies you use to stay organised and manage your time effectively, particularly in a remote working environment.
✨Express Your Passion for Education and Not-for-Profit Work
The Educational Recording Agency is a purpose-driven organisation. Convey your interest in copyright, education, or not-for-profit work during the interview to demonstrate that you align with their mission and values.
