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- Tasks: Manage CRM data, assist with licensing, and support operations in a collaborative environment.
- Company: Join the Educational Recording Agency, a not-for-profit supporting educational access to media content.
- Benefits: Enjoy flexible hours, generous pension contributions, life assurance, and free co-working space access.
- Why this job: Make a difference in education while developing your skills in a supportive, purpose-driven team.
- Qualifications: Experience with CRM systems, strong attention to detail, and proficiency in Microsoft Excel required.
- Other info: Part-time hybrid role with one day a week in Central London office.
The predicted salary is between 16800 - 19200 £ per year.
Location: UK based Hybrid – Remote with 1 day a week attendance at our Central London office
Hours: Part-time (0.6 FTE / 3 days per week)
Working Pattern: Flexible hours within standard office times (Monday–Friday, 9am–5pm)
Salary: £28,000-£32,000 pro-rata
Contract Type: Permanent
About Us
The Educational Recording Agency is a small not-for-profit copyright licensing agency supporting access to high-quality television and radio content in UK education. We license educational establishments to legally make and use recordings or copies of TV and radio programmes for educational purposes. Our licence ensures that creators and performers are able to derive an income from the onward use of their work. We represent 20 member organisations, including broadcasters like the BBC and Channel 4, creators’ representative bodies like ALCS, and performers’ unions like Equity.
We also offer all our licensees access to a free Video Streaming Platform, offering thousands of curriculum-aligned clips and full programmes from the BBC and Channel 4 archives, including the BBC Shakespeare and Literary Archives. We’ve also created the Natural Curriculum Literacy and Maths Resources for primary pupils.
About the Role
We are looking for a proactive, accurate and well-organised Licensing & CRM Administrator to support the Head of Operations and contribute to the smooth running of our licensing and administrative functions. This part-time role is ideal for someone with strong data handling skills and a collaborative mindset, looking to work in a purpose-driven organisation. The postholder will manage and optimise our CiviCRM system, assist with licence administration and credit control, and ensure smooth information sharing between teams. While largely remote, you’ll join the team in our Central London office once a week for in-person meetings and collaboration.
Key Responsibilities
- CRM Management (CiviCRM): Maintain accurate, up-to-date records of all licensees and licensed institutions. Provide regular updates to the Streaming Team to ensure the accuracy of our online registration system. Identify opportunities to improve the use and capabilities of the CRM and implement improvements. Use CRM data to support marketing and communications campaigns. Ensure data is structured and stored in line with data protection best practices.
- Licensing and Operational Support: Work closely with the licensing team to assist with credit control and licence renewals. Help collect and manage student numbers and institutional data from licensees. Provide occasional administrative support to the Head of Operations (e.g. reporting, meeting admin).
Person Specification
Essential:
- CRM or database maintenance experience (though training will be provided)
- Excellent attention to detail and accuracy in data management.
- Proficient in Microsoft Excel.
- Strong organisational and time management skills.
- Confident problem-solving and ability to work proactively.
- Clear, professional written and verbal communication skills.
- Able to work independently while being part of a small, collaborative team.
Desirable:
- Experience using CiviCRM.
- Experience in credit control or accounts administration.
- Familiarity with Xero Accounting Software.
- Interest in copyright, education, or not-for-profit work.
Working Environment and Benefits
We support hybrid working, with one regular in-person day per week at our Central London office. You’ll also have access to a range of benefits, including:
- Generous employer pension contributions
- Life Assurance and Income Protection schemes
- Green Initiative: Cycle to Work Scheme
- Free access to FORA co-working spaces across London, including fitness classes and gyms
- 20 days annual leave (pro-rata), rising by 1 day for each year of service
- Office closure between Christmas and New Year (additional to annual leave)
- UK bank holidays
Application: By email with CV and covering letter addressed to Alyson Maclaren, Head of Operations aurban@era.org.uk
Closing Date: 14th July 2025.
ERA Website: www.era.org.uk
Licensing & CRM Administrator employer: ERA (Educational Recording Agency)
Contact Detail:
ERA (Educational Recording Agency) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing & CRM Administrator
✨Tip Number 1
Familiarise yourself with CiviCRM, as this is a key part of the role. Consider exploring online tutorials or forums to understand its functionalities better, which will help you stand out during discussions.
✨Tip Number 2
Show your enthusiasm for the not-for-profit sector by researching the Educational Recording Agency and its mission. Being able to articulate why you want to work in this field can make a strong impression during interviews.
✨Tip Number 3
Highlight your organisational skills by preparing examples of how you've managed data or projects in the past. Be ready to discuss specific situations where your attention to detail made a difference.
✨Tip Number 4
Network with professionals in the education and licensing sectors. Engaging with relevant communities on platforms like LinkedIn can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Licensing & CRM Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Licensing & CRM Administrator position. Understand the key responsibilities and required skills, especially focusing on CRM management and data handling.
Tailor Your CV: Customise your CV to highlight relevant experience in CRM or database maintenance, as well as your attention to detail and organisational skills. Use specific examples that demonstrate your capabilities in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for working in a purpose-driven organisation like the Educational Recording Agency. Mention your interest in copyright and education to align with their mission.
Proofread Your Application: Before submitting, carefully proofread both your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting the skills they are looking for.
How to prepare for a job interview at ERA (Educational Recording Agency)
✨Know Your CRM Basics
Since the role involves managing CiviCRM, it's crucial to familiarise yourself with its functionalities. Brush up on your CRM knowledge and be ready to discuss how you can optimise its use for the organisation.
✨Showcase Your Attention to Detail
This position requires excellent accuracy in data management. Prepare examples from your past experiences where your attention to detail made a significant impact, especially in data handling or administrative tasks.
✨Demonstrate Your Organisational Skills
As a Licensing & CRM Administrator, you'll need strong organisational skills. Be prepared to discuss how you prioritise tasks and manage your time effectively, especially in a part-time role with flexible hours.
✨Express Your Passion for Education and Not-for-Profit Work
The Educational Recording Agency is a purpose-driven organisation. Show your enthusiasm for their mission and how your values align with theirs. Discuss any relevant experiences that highlight your interest in education or not-for-profit sectors.
