Account Manager
Leicester | £35,000 + circa £5,000 realistic commission & car allowance
- Do you have B2B Account Management experience within telecoms, IT, technology or a related technical services environment?
- Are you confident managing established customer relationships while identifying opportunities to grow existing accounts?
- Would you like to join an established business where you can take real ownership of your client portfolio?
The Company:
An established and growing B2B technology and communications business, providing solutions that help organisations improve the way they work and communicate.
With a strong existing customer base and a relationship-led approach, the business is now looking for an experienced Account Manager to take ownership of an established portfolio and contribute to its continued growth.
Role & Responsibilities of the Account Manager:
- Manage and develop an established portfolio of B2B customers, acting as a trusted point of contact.
- Build strong, long-term relationships with customers and understand their changing business needs.
- Proactively identify opportunities to increase revenue through upselling and cross-selling.
- Conduct regular account reviews and identify opportunities to improve and develop customer solutions.
- Manage renewals, negotiations and retention activity.
- Monitor account health and proactively address potential risks or issues.
- Work closely with technical, operational and support teams to ensure excellent customer service.
- Maintain accurate CRM records, account plans, renewal dates and opportunity pipelines.
- Contribute to wider sales and marketing activity designed to retain and grow the customer base.
About You as the Account Manager:
- Previous B2B Account Management or Client Management experience is essential.
- Experience within telecoms, IT, technology, managed services or another technical B2B environment is highly desirable.
- Proven ability to manage and develop an existing customer portfolio.
- Commercially minded, with experience of upselling, cross-selling or growing existing accounts.
- Strong relationship-building and communication skills.
- Proactive and organised, with excellent follow-through.
- Comfortable working with CRM systems and managing multiple accounts and opportunities.
- Confident communicating with both commercial and non-technical stakeholders.
- A genuine interest in understanding customers and finding solutions that add value.
Additional Benefits:
- £35,000 basic salary
- Circa £5,000 commission
- Established B2B customer portfolio
- Opportunity to grow existing accounts and develop commercially
- Established and growing business
- Supportive team environment
- Long-term career development opportunities
If you're an experienced B2B Account Manager with a background in telecoms, IT, technology or technical services, we'd love to hear from you.
Account Manager in Leicester employer: ER Recruitment Limited Careers
Join a dynamic and established B2B services business in Leicester, where your role as a B2B Account Manager will allow you to build meaningful relationships and make a tangible impact on customer success. With a strong focus on employee growth, a collaborative work culture, and competitive compensation including commission, this company offers a supportive environment for you to thrive and develop your career while working with innovative technology-led solutions.
Contact Details:
ER Recruitment Limited Careers Recruitment Team
