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- Tasks: Manage client relationships and ensure seamless onboarding and service delivery.
- Company: Join a rapidly growing global Employer of Record service provider with a vibrant culture.
- Benefits: Enjoy a supportive work environment, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Strong communication skills and experience in client management are essential.
- Other info: Work remotely with a diverse team across multiple continents.
The predicted salary is between 36000 - 60000 £ per year.
Global Expansion, an independent subsidiary of Equus Software, is a global Employer of Record (EOR) service provider. We are experiencing rapid growth and are looking for a focused, positive, and energetic Client Services Manager to join our global team. At Global Expansion, we are passionate about delivering a Global EOR service that provides an exceptional employee experience and a flexible, comprehensive solution for our clients. We currently support our clients in over 160 countries with the ability to hire in 214 countries and territories worldwide. Our team is distributed across North America, Europe, Africa, and Asia.
As a Client Services Manager working for an Employer of Record (EOR), your primary responsibility is to ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. You will be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. Your role is pivotal in ensuring client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.
Primary Responsibilities- Client Relationship Management: Ensure the successful onboarding of assigned new clients by conducting presentations and adhering to our established processes and procedures to achieve full completion of their onboarding. Own the client relationship and service. Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact. Understand clients' business objectives and needs to offer tailored EOR solutions. Conduct regular check-ins and quarterly business reviews to discuss performance, gather feedback, and identify areas for improvement.
- Service Delivery and Coordination: Oversee and coordinate Employee Onboarding, Ongoing Service, and Offboarding teams to ensure clients receive consistent, high-quality service. Implement and monitor SLAs (Service Level Agreements) to ensure that all service interactions meet the defined response and resolution times. Facilitate smooth onboarding processes for new employees by working closely with the Employee Onboarding team, ensuring compliance with local regulations and client requirements. Oversee the employee offboarding process to ensure it is conducted with professionalism, preserving positive relationships and adhering to all pertinent legal obligations. In instances where a client requests a termination, you will assume management responsibilities.
- Client Communication and Reporting: Bridge communications between clients and internal departments, ensuring transparency and clarity. Prepare and present regular service performance reports, including metrics such as employee satisfaction, onboarding/offboarding timelines, and issue resolution rates. Keep clients informed about new services, compliance updates, and any changes that may impact their business.
- Problem Resolution: Proactively identify potential issues and work with relevant teams to resolve them quickly and effectively. Efficiently resolve client issues, ensuring that all concerns are addressed in line with our company SLAs. Use data from client interactions and feedback to identify trends and recommend process improvements.
- Client Expansion and Growth: Identify opportunities to expand services within client accounts, working closely with the Sales team to convert these opportunities. Develop and implement client expansion strategies, ensuring that clients are aware of the full range of EOR services available. Track and report client expansion metrics, such as additional services adopted and employee growth.
- Strategic Planning and Consultation: Collaborate with clients to understand their future hiring needs and provide strategic advice on how to scale operations effectively through EOR services. Prepare and present the Quarterly Business Review with your Clients, ensuring all actions and outcomes are clearly summarised and completed. Work with internal teams to align service delivery with client business goals, ensuring that our services are positioned to support client success. Stay informed about industry trends and regulatory changes that may impact clients, offering proactive solutions and advice.
Why Work With Us: It’s simple. We have an incredible team that is invested in our success. Innovation and creativity are at the top of our list of core values, along with compassion, integrity, and a willingness to get the job done. But we’re not just all about work. We have an exceptional company culture and a leadership team that genuinely believes in balance. We are building a team that is laser-focused on delivering the best Global EOR solution on the market and would love for you to join us.
Client Services Manager - UK in London employer: Equus Software
Contact Detail:
Equus Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - UK in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Global Expansion on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding their services inside out. Familiarise yourself with their EOR solutions and think about how your experience aligns with their client relationship management goals. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just wait for the interview; follow up after applying! A quick email expressing your enthusiasm for the role can keep you on their radar. It shows initiative and that you’re genuinely interested in joining their team.
✨Tip Number 4
Use our website to apply directly! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to be part of the Global Expansion family.
We think you need these skills to ace Client Services Manager - UK in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client relationship management and service delivery. We want to see how your skills align with our mission at Global Expansion!
Showcase Your Communication Skills: As a Client Services Manager, communication is key! Use your application to demonstrate your ability to bridge gaps between clients and internal teams. Share examples of how you've effectively communicated in past roles.
Highlight Problem-Solving Abilities: We love proactive problem solvers! In your application, mention specific instances where you identified issues and implemented solutions. This will show us that you're ready to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Equus Software
✨Know the Company Inside Out
Before your interview, dive deep into Global Expansion's mission, values, and services. Understanding their approach to client relationships and EOR solutions will help you align your answers with their expectations and demonstrate your genuine interest in the role.
✨Showcase Your Relationship Management Skills
As a Client Services Manager, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client interactions, resolved issues, or expanded services. This will highlight your fit for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and service delivery capabilities. Think of specific scenarios where you've had to coordinate between teams or handle client concerns. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's future plans, team dynamics, or how they measure client satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
