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- Tasks: Coordinate exciting school trips and ensure a seamless experience for teachers and students.
- Company: Equity, a passionate school tour operator with 90 years of experience in travel.
- Benefits: 20 days annual leave, extra day off for your birthday, and professional development opportunities.
- Why this job: Join a dynamic team and make unforgettable memories through travel.
- Qualifications: Customer service experience, strong organisation skills, and a passion for travel.
- Other info: Hybrid working, supportive culture, and commitment to feedback on applications.
The predicted salary is between 25000 - 30000 £ per year.
About us
Equity is an ambitious school tour operator based in Brighton. For 90 years, we’ve been working with schools, colleges and clubs to deliver bespoke trips all over the world, creating lasting memories. We have a diverse team of people who are passionate about travel and its ability to help people learn and grow. We’re also a business that respects and develops its people- and that starts from the recruitment process where we commit to give feedback on every application received.
About the role
Working within a team of Tour Coordinators, your role is to progress the organisation of our trips, ensuring our customers receive a great experience through seamless communication at every step of their journey. As the main point of contact for teachers and group leaders, you’ll handle all queries and use all interactions to build connections and long lasting relationships. You'll also build strong relationships with our external partners, making reservations and securing a good experience for our customers with our suppliers. It's an opportunity to learn, grow and develop a career within the travel industry.
About the skills, knowledge and experience we’re after
- Customer service experience
- Strong organisation and admin skills
- Excellent communication skills
- A good command of all MS Office applications
- An interest in travel and knowledge about some of our destinations
- Fluency in a European language (French, Italian, Spanish, German) would be an advantage
About the person
We’re looking for someone who is able to build relationships with others to get the best experience for our Party Leaders and students whilst ensuring each and every trip is profitable for us. You'll be unphased by handling a large volume of bookings with accuracy and attention to detail. You should also be keen to learn more about our products and destinations, with a genuine interest in travel.
Application Process
We’re open to applications from all backgrounds. If we need to make any adjustments during the selection process just let us know. We’re also proud to be part of the Circle Back initiative where we commit to giving feedback at every step of our recruitment process.
Work Arrangements
This role offers hybrid working with at least 3 days a week based in our Brighton office and 4 days during our busy winter season.
Benefits and culture
In addition to statutory bank holidays, we offer 20 days annual leave (increasing for each year of service up to 25 days), an extra day off for your birthday, and learning and development days to help you grow your skills and experience. We have an informal culture which prides itself on being warm, empathetic and always human—putting people first. We are a disability confident employer. We look forward to receiving your application!
Tour Coordinator employer: EQUITY
Contact Detail:
EQUITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Coordinator
✨Tip Number 1
Get to know the company! Research Equity and its values, and think about how your passion for travel aligns with their mission. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t hesitate to reach out for a chat. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and organisation skills. Think of examples from your past experiences that showcase your ability to build relationships and handle bookings efficiently.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tour Coordinator
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you love travel! Share any personal experiences or destinations that have inspired you. This helps us see your genuine interest in the role and aligns with our mission of creating memorable trips.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We want to know how you've handled queries and built relationships in the past. Use specific examples to show us how you can create a great experience for our customers.
Be Organised and Detail-Oriented: Since this role involves managing bookings and ensuring everything runs smoothly, showcase your organisational skills. Mention any tools or methods you use to stay organised and how you pay attention to detail in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we promise to give feedback on every application, so you’ll know where you stand!
How to prepare for a job interview at EQUITY
✨Know Your Destinations
Familiarise yourself with the destinations that Equity operates in. This shows your genuine interest in travel and helps you connect with the interviewers, who are passionate about creating memorable experiences.
✨Showcase Your Communication Skills
As a Tour Coordinator, communication is key. Prepare examples of how you've effectively communicated with customers or team members in the past. This will demonstrate your ability to build relationships and handle queries seamlessly.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage multiple bookings and ensure accuracy. Share specific strategies or tools you use to stay organised, as this role requires handling a large volume of bookings with attention to detail.
✨Emphasise Customer Service Experience
Prepare to talk about your previous customer service roles. Highlight instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with Equity's commitment to providing a great experience for their clients.