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- Tasks: Lead the Membership team, ensuring smooth operations and excellent service for our members.
- Company: Join Equity, a powerful trade union for creative professionals in the UK.
- Benefits: Enjoy 30 days annual leave, a pension scheme, and a supportive work environment.
- Why this job: Make a real difference in the lives of creative professionals while developing your leadership skills.
- Qualifications: Strong organisational skills and experience in customer service or team coordination.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
30 days’ annual leave plus bank holidays and Christmas office closure.
Defined Benefit Pension Scheme.
Equity recognises Unite as the staff group union.
Equity is the UK trade union for professional performers and creative practitioners. Equity is respected as one of the most powerful entertainment unions in the world, and at the heart of the UK trade union movement. We are a growing union of around 50,000 members, proud of our strong organising and campaigning record. Our members are mostly freelance, with many working in greenfield and emerging areas in audio, videogames, dance and the light entertainment sectors. By contrast, most British TV, film and theatre are made on union agreements with minimum terms driving forward industry standards on everything from pay to dignity at work. The Union has a team of staff in offices across the UK who have a wealth of experience and expertise when it comes to advice and representation. They are able to deal with the issues raised by members working in all areas of the industry whether it be a major feature film, a theatre in education show, radio voice overs, a circus act or any other live or recorded work.
Equity is committed to equal opportunities and welcomes applications from all who believe they fit the essential requirements for the job.
The Role: Equity is looking for a proactive Membership Team Coordinator to lead our Membership & Reception team and ensure our day-to-day operations are efficient and provide excellent customer service to our members. In this key team leader role, you’ll coordinate the daily workload and rotas of our Membership team, providing first-line support, managing competing priorities, and ensuring excellent service every single day. You’ll oversee the quality of responses via phone and email, support with complaints, and make sure cover is always in place for these roles that keep the whole union working together. This is a varied role where you’ll lead on core membership processes like Direct Debit payments but also directly involved in helping streamline processes, keep our administration running at a high standard, and work closely with the Head of Membership on improving how we serve Equity members. If you’re organised, calm under pressure, confident making decisions and excited about leading a team to deliver excellent membership services, we’d love to hear from you.
How to Apply: For details on how to apply, see our website via the button below.
Membership Team Coordinator employer: EQUITY
Contact Detail:
EQUITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Team Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Equity. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to membership services and team leadership. We all know that confidence is key, so rehearse your answers and maybe even role-play with a mate!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with someone from Equity, let them know why you're excited about being a Membership Team Coordinator. Your enthusiasm can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Equity.
We think you need these skills to ace Membership Team Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Membership Team Coordinator role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Show Your Passion: Let your enthusiasm for the role and our mission shine through in your application. We’re looking for someone who’s not just qualified but genuinely excited about supporting our members and improving their experience.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out. This will help us quickly see why you’d be a great fit for the Membership Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re following the correct process. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EQUITY
✨Know Your Union
Before the interview, take some time to research Equity and its role in the industry. Understand their mission, values, and the specific challenges they face. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Membership Team Coordinator, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team or project. Highlight how you handled competing priorities and ensured excellent service, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to deal with complaints or streamline processes. Practising these responses will help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or future goals of Equity. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.