Head of Delivery & Customer Experience - Education Travel

Head of Delivery & Customer Experience - Education Travel

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
EQUITY

At a Glance

  • Tasks: Lead the Delivery function and shape strategy for exceptional customer experiences in education travel.
  • Company: Equity, a leader in education travel with a focus on growth and quality.
  • Benefits: Hybrid working model, competitive salary, and opportunities for professional development.
  • Other info: Collaborative environment with a focus on safety and quality.
  • Why this job: Make a real impact by enhancing customer experiences and driving operational excellence.
  • Qualifications: Experience in delivery management and strong leadership skills required.

The predicted salary is between 60000 - 80000 Β£ per year.

Equity in the United Kingdom is seeking a Head of Delivery to lead the entire Delivery function, shaping strategy, driving growth, and delivering exceptional customer experiences across all trips. You will manage Delivery Managers, Seniors and Executives to ensure scalable, profitable operations with safety and quality at the core.

Based in a hybrid role with a Brighton office, you will collaborate with Sales, Product, Contracting, Transport and Finance to optimise processes and KPI performance.

Head of Delivery & Customer Experience - Education Travel employer: EQUITY

Equity in Brighton is an exceptional employer that prioritises employee well-being and professional growth. With a flexible hybrid or fully remote work arrangement, we foster a supportive work culture that encourages collaboration and innovation. Our commitment to enhancing travel experiences for schools not only makes your role meaningful but also provides ample opportunities for career advancement in a dynamic industry.

EQUITY

Contact Details:

EQUITY Recruitment Team

We think you need these skills to ace Head of Delivery & Customer Experience - Education Travel

Leadership Skills
Strategic Planning
Customer Experience Management
Operational Management
Collaboration Skills
KPI Performance Optimisation
Process Improvement