At a Glance
- Tasks: Coordinate exciting school trips and ensure a seamless experience for teachers and students.
- Company: Equity, a passionate school tour operator with over 90 years of experience.
- Benefits: 20 days annual leave, extra day off for your birthday, and learning opportunities.
- Other info: Hybrid working model and commitment to feedback throughout the application process.
- Why this job: Join a dynamic team and make unforgettable memories through travel.
- Qualifications: Customer service experience, strong organisation skills, and a love for travel.
The predicted salary is between 27255 - 30044 £ per year.
About us
Equity is an ambitious school tour operator based in Brighton. For over 90 years, we’ve been working with schools, colleges and clubs to deliver bespoke trips all over the world, creating lasting memories. We have a diverse team of people who are passionate about travel and its ability to help people learn and grow. We're also a business that respects and develops its people - and that starts from the recruitment process where we commit to give feedback on every application received.
About the role
Working within a team of Tour Coordinators, your role is to progress the organisation of our trips, ensuring our customers receive a great experience through seamless communication at every step of their journey. As the main point of contact for teachers and group leaders, you’ll handle all queries and use all interactions to build connections and long lasting relationships. You'll also build strong relationships with our external partners, making reservations and securing a good experience for our customers with our suppliers. It's an opportunity to learn, grow and develop a career within the travel industry.
About the skills, knowledge and experience we’re after
- Customer service experience
- Strong organisation and admin skills
- Excellent communication skills
- A good command of all MS Office applications
- An interest in travel and knowledge about some of our destinations
- Fluency in a European language (French, Italian, Spanish, German) would be an advantage
About the person
We’re looking for someone who is able to build relationships with others to get the best experience for our Party Leaders and students whilst ensuring each and every trip is profitable for us. You'll be unphased by handling a large volume of bookings with accuracy and attention to detail. You should also be keen to learn more about our products and destinations, with a genuine interest in travel.
Application Process
We're open to applications from all backgrounds. If we need to make any adjustments during the selection process just let us know. We're also proud to be part of the Circle Back initiative where we commit to giving feedback at every step of our recruitment process.
Work Arrangements
This role offers hybrid working with at least 3 days a week based in our Brighton office and 4 days during our busy winter season.
Benefits and culture
In addition to statutory bank holidays, we offer 20 days annual leave (increasing for each year of service up to 25 days), an extra day off for your birthday, and learning and development days to help you grow your skills and experience. We have an informal culture which prides itself on being warm, empathetic and always human—putting people first. We are a disability confident employer. We look forward to receiving your application!
Tour Coordinator - Travel Industry in Brighton employer: EQUITY
Equity is an exceptional employer that fosters a warm and inclusive work culture in the heart of Brighton. With over 90 years of experience in the travel industry, we prioritise employee development through generous leave policies, learning opportunities, and a commitment to feedback throughout the recruitment process. Join our passionate team and enjoy the unique advantage of hybrid working while making a meaningful impact on students' travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Tour Coordinator - Travel Industry in Brighton
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like EQUITY who are looking for fresh talent for roles like Tour Coordinator - Travel Industry.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like EQUITY and give you a leg up for your Tour Coordinator - Travel Industry application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Tour Coordinator - Travel Industry openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Tour Coordinator - Travel Industry in Brighton
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Tour Coordinator - Travel Industry role at EQUITY.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Tour Coordinator - Travel Industry position at EQUITY.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of EQUITY.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to EQUITY's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Tour Coordinator - Travel Industry.
How to prepare for a job interview at EQUITY
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at EQUITY.
