At a Glance
- Tasks: Investigate and resolve historic claims while enhancing financial accuracy and operational controls.
- Company: Established specialist insurance firm known for its collaborative culture and technical expertise.
- Benefits: Flexible work environment, professional development opportunities, and a supportive team.
- Other info: Opportunity for career growth and involvement in meaningful business improvement initiatives.
- Why this job: Join a dynamic team to make a real impact in the insurance industry.
- Qualifications: Five years' experience in claims operations and strong analytical skills required.
The predicted salary is between 50000 - 65000 £ per year.
An excellent opportunity for an experienced Claims Technician to join a specialist insurance business and play a key role in the investigation, reconciliation, and resolution of historic claims and accounting transactions. This position focuses on improving financial accuracy, reducing aged balances, and enhancing the integrity of claims and ledger records. The role offers the opportunity to work across a range of stakeholders while contributing to process improvement initiatives and strengthening operational controls.
Key Responsibilities
- Investigate and resolve aged and outstanding insurance broking account (IBA) ledger transactions.
- Reconcile historic claims balances, cash entries, and unmatched financial items.
- Review legacy claims files and supporting documentation to identify and resolve outstanding balances.
- Liaise with insurers, reinsurers, delegated claims administrators, and internal stakeholders to obtain information and resolve queries.
- Process correcting entries, reallocations, and ledger adjustments where required.
- Support the clearance and reduction of aged debt and legacy ledger items.
- Maintain accurate audit trails and documentation of all investigative and resolution activities.
- Identify and escalate complex, disputed, or high-risk transactions.
- Monitor outstanding actions to ensure timely resolution of legacy items.
- Ensure all activities are completed in accordance with regulatory requirements, internal controls, and company procedures.
- Identify recurring issues and contribute to improvements in operational processes, controls, and transaction handling.
What We’re Looking For
- Minimum of five years’ experience within the London Market.
- Strong understanding of claims operations, insurance accounting, IBA reconciliations, broker settlements, and ledger structures.
- Experience using London Market systems, including IMR/ECF workflows, settlement platforms, and related claims technologies.
- Investigative and analytical mindset with the ability to resolve complex historical transactions.
- High attention to detail and the ability to analyse large volumes of historic financial and claims data.
- Strong communication skills with the ability to collaborate effectively across multiple stakeholder groups.
- Advanced Excel skills and confidence using claims and finance systems.
- Ability to work independently, manage priorities, and meet deadlines in a fast‑paced environment.
- Strong numeracy, organisational, and problem‑solving skills.
- Team‑oriented approach with the ability to contribute positively to wider business objectives.
Desirable but Not Essential
- Experience working with Global XB processes and systems.
- Exposure to legacy claims remediation, aged debt reduction projects, or ledger clean‑up initiatives.
- Experience supporting operational improvement or control enhancement programmes.
About the Company
A well‑established specialist insurance organisation with a strong presence in the London Market. The business is recognised for its technical expertise, collaborative culture, and commitment to professional development. With continued investment in operations, technology, and talent, the organisation offers employees the opportunity to contribute to meaningful business improvement initiatives while working within a flexible and supportive environment.
Senior Claims Technician in London employer: Equity City
Join a well-established specialist insurance organisation in the heart of the London Market, where your expertise as a Senior Claims Technician will be valued and nurtured. With a strong focus on professional development, a collaborative culture, and a commitment to operational excellence, you'll have the opportunity to engage in meaningful business improvement initiatives while enjoying a flexible and supportive work environment. This role not only allows you to enhance your skills but also to make a significant impact on the integrity of claims and financial accuracy.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Technician in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Equity City). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Equity City. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Technician in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Equity City.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Equity City. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Equity City
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Equity City to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Equity City, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Equity City's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
