At a Glance
- Tasks: Lead and resolve complex claims, ensuring positive outcomes for clients.
- Company: Respected insurance and risk advisory firm with a collaborative culture.
- Benefits: Professional development, career progression, and a dynamic work environment.
- Other info: Join a team that values expertise and offers growth opportunities.
- Why this job: Make a real impact in the insurance industry while building strong client relationships.
- Qualifications: 5+ years of claims experience and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Key Responsibilities
- Lead the management and resolution of complex, high-profile claims across multiple business lines, ensuring effective delivery and positive client outcomes.
- Serve as the primary claims contact for a key strategic client, overseeing the full claims relationship and aligning claims strategies with wider commercial objectives.
- Identify coverage opportunities, risks, and potential disputes at an early stage, developing and implementing effective resolution strategies.
- Present clear, well-reasoned claims positions to clients, insurers, and other stakeholders through both written and verbal communication.
- Manage the full claims lifecycle, ensuring timely insurer engagement, settlement agreement, and payment execution.
- Coordinate effectively with clients, insurers, external experts, and internal stakeholders to maintain clear communication and progress claims efficiently.
- Build and maintain strong relationships with senior market stakeholders, enhancing credibility, trust, and long-term client value.
- Partner with broking and client-facing teams to provide claims insights, support renewals, and strengthen overall client service delivery.
- Collaborate with finance and operational teams to ensure accurate claims funding, reconciliations, and resolution of payment queries.
- Support workload management, mentor junior colleagues, and contribute to maintaining high performance standards across the wider claims function.
- Monitor market developments and emerging trends to inform client strategies and improve claims outcomes.
What We're Looking For
- Minimum of 5 years’ claims experience gained within insurance, broking, legal, or loss adjusting environments.
- Strong technical knowledge of complex commercial insurance claims, including Canadian Casualty, Property, and Professional Liability classes.
- Proven ability to manage senior client relationships and navigate complex stakeholder environments.
- Excellent negotiation, communication, and presentation skills.
- Strong analytical and problem-solving capabilities with a commercial mindset.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- ACII qualification preferred, with a minimum of Dip CII or equivalent professional qualification.
Desirable but Not Essential
- Undergraduate degree in Business, Law, Economics, Engineering, or a related discipline.
- Experience managing strategic or multinational client accounts.
- Previous team leadership, mentoring, or people management experience.
- Exposure to international claims programmes and cross-border stakeholder management.
About the Company
A well-established and highly respected insurance and risk advisory business with a strong presence in the London market. The organisation is recognised for its technical expertise, client-centric approach, and collaborative culture. With continued investment in talent, technology, and service excellence, the business offers outstanding opportunities for professional development, career progression, and long-term growth within a dynamic and evolving environment.
Senior Claims Executive in London employer: Equity City
As a Senior Claims Executive at our esteemed insurance and risk advisory firm in London, you will thrive in a collaborative culture that prioritises client success and professional growth. We offer exceptional benefits, including ongoing training and development opportunities, ensuring you can advance your career while working on complex, high-profile claims. Join us to be part of a dynamic team that values innovation and fosters strong relationships with clients and stakeholders alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Executive in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Equity City). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Equity City. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Senior Claims Executive in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Equity City.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Equity City. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Equity City
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Equity City to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Equity City, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Equity City's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
