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- Tasks: Lead and manage complex Marine and Energy Liability claims while guiding a dynamic team.
- Company: Join a leading firm in the London Market with a focus on innovation and excellence.
- Benefits: Competitive salary, professional development, and opportunities for career advancement.
- Why this job: Make a real impact in the marine and energy sector while developing your leadership skills.
- Qualifications: Around 10 years' experience in Marine Liability claims and strong communication skills.
- Other info: Collaborative environment with a focus on continuous improvement and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for managing and handling Marine and Energy Liability claims within the London Market. Acting as deputy to the Marine Liability Claims Manager, the position provides leadership and technical guidance to the claims team. The role plays a key part in the day-to-day operation and control of the claims function, ensuring Marine Liability and Special Risks claims are settled in a timely and equitable manner, while continually driving improvements in service delivery and quality standards.
Key Responsibilities
- Take the lead on handling complex Marine and Energy Liability claims under the guidance of the Claims Manager.
- Deputise for the Claims Manager and act as a point of escalation when required.
- Provide structured feedback to underwriters and management on claims trends, risk issues, and underwriting quality.
- Ensure claims are managed in line with agreed service level agreements and claims philosophies.
- Support recruitment, onboarding, mentoring, and training of junior and developing team members.
- Ensure compliance with Lloyd’s minimum standards and support claims colleagues in meeting regulatory and market requirements.
- Maintain oversight of complaint handling, ensuring issues are logged, managed, and concluded in line with policy.
- Produce management and departmental reports as required.
- Attend market meetings, conference calls, and external discussions when necessary.
- Collaborate with internal stakeholders and contribute to ad hoc projects and process improvement initiatives.
- Ensure fair customer outcomes are embedded in all claims handling activities.
What We’re Looking For
- Ideally around 10 years’ experience handling Marine Liability claims, including exposure to US Liability within the London Market and/or freight liability.
- Strong working knowledge of ECF and Lloyd’s Claims Schemes.
- Experience with Binder and Delegated Authority business is advantageous.
- Excellent interpersonal skills, with proven experience liaising with brokers, lawyers, loss adjusters, and third-party providers.
- Strong written and verbal communication skills.
- High levels of organisation, numeracy, and time management.
- IT literate, with a good working knowledge of Microsoft Office.
- ACII qualification or working towards professional accreditation.
Deputy Claims Manager – Marine & Energy Liability in London employer: Equity City
Contact Detail:
Equity City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Claims Manager – Marine & Energy Liability in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant groups. The more people you know in the Marine and Energy Liability space, the better your chances of landing that Deputy Claims Manager role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers or during interviews, highlight your experience with complex claims and your knowledge of ECF and Lloyd’s Claims Schemes. Make sure they see you as the go-to person for Marine Liability.
✨Tip Number 3
Prepare for those tricky questions! Brush up on your understanding of claims trends and risk issues. Be ready to discuss how you've handled similar situations in the past and how you can contribute to improving service delivery in the role.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates who are eager to make a difference in the claims world. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Deputy Claims Manager – Marine & Energy Liability in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy Claims Manager role. Highlight your experience with Marine and Energy Liability claims, and don’t forget to mention any relevant qualifications like ACII. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your past experiences that relate to the key responsibilities in the job description. We love a good story!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Equity City
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Marine and Energy Liability claims. Be prepared to discuss specific cases you've handled, the challenges you faced, and how you resolved them. This will show your depth of experience and understanding of the role.
✨Showcase Your Leadership Skills
As a Deputy Claims Manager, you'll need to demonstrate your ability to lead and mentor a team. Think of examples where you've successfully guided junior members or improved team performance. Highlighting these experiences will set you apart as a strong candidate.
✨Understand the Regulatory Landscape
Familiarise yourself with Lloyd’s minimum standards and any relevant regulations. Be ready to discuss how you ensure compliance in your current or previous roles. This shows that you’re not just experienced but also aware of the broader context in which you operate.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific claims scenarios or conflicts. Practise articulating your thought process and decision-making skills. This will help you convey your problem-solving abilities and your approach to ensuring fair customer outcomes.
