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- Tasks: Manage critical insurance applications and improve service performance daily.
- Company: Dynamic insurance company in London with a hybrid work model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Lead impactful projects and enhance technology transformation in a collaborative environment.
- Qualifications: Experience in insurance applications and strong vendor management skills.
- Other info: Join a supportive team focused on continuous improvement and high performance.
The predicted salary is between 48000 - 72000 £ per year.
Location: London (Hybrid – minimum 3 days per week in the office)
Reporting to: Head of Core Applications
We’re hiring a Core Applications Manager to take ownership of the service management and performance of a suite of business-critical insurance applications across policy administration, claims and document/content management. This is an impactful role for someone who enjoys improving how services run day-to-day, managing vendors and partners, and leading through complex incidents — while also contributing to a wider technology transformation and a more product-centric operating model. You’ll work closely with senior stakeholders across the business, internal technology teams, and external service providers to improve stability, quality and value.
What you’ll be doing:
- Own the BAU service management for a portfolio of core applications supporting underwriting and claims.
- Lead vendor and managed service performance (including offshore delivery), holding partners accountable to SLAs and outcomes.
- Act as a senior escalation point for major incidents (P1/P2), ensuring clear communications, structured triage and timely resolution.
- Drive problem management, root cause analysis and continuous service improvements to reduce repeat incidents.
- Ensure robust ITSM governance across incident, change and release management, keeping tickets and approvals accurate and compliant.
- Manage application risk items through to closure, including supporting vulnerability exception management where needed.
- Coordinate defect and enhancement tracking using tooling such as Azure DevOps (or equivalent).
- Support testing, release planning and production deployments in collaboration with delivery teams and partners.
- Provide reporting and insight on service performance, risks and improvement initiatives.
- Lead and develop a hybrid onshore/offshore team model, supporting capability building and high performance.
- Partner with audit/risk teams to support controls assurance, evidence gathering and remediation activity.
What we’re looking for:
- Experience managing/supporting insurance underwriting and/or claims applications in an enterprise environment (specialty/commercial).
- Strong vendor / managed service management experience (including offshore delivery models).
- Solid understanding of IT service management (ITIL-aligned): incident, problem, change and release practices.
- Practical experience using ServiceNow (or similar ITSM tools) and Azure DevOps (or similar delivery/defect tooling).
- Proven people leadership skills, ideally managing hybrid teams and multiple stakeholders.
- Comfortable running high-pressure incident scenarios and communicating clearly with senior stakeholders.
- Strong analytical mindset: able to diagnose issues, interpret complex scenarios and drive solutions.
Nice to have:
- Exposure to common insurance platforms used for policy, claims, and content/document management.
- Some SQL knowledge (support-level or development).
- Understanding of integrations/web services, CCM/ECM, imaging or workflow technologies.
- Experience working in a regulated environment with audit interaction and security/vulnerability governance.
Core Applications Manager employer: Equity City
Contact Detail:
Equity City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Core Applications Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service management and vendor performance. Think about your past experiences and how they relate to the role of Core Applications Manager. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss specific incidents where you’ve diagnosed issues and driven solutions. Use examples that highlight your experience with IT service management and how you’ve improved service delivery in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our tech transformation journey.
We think you need these skills to ace Core Applications Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Core Applications Manager role. Highlight your experience with insurance applications and service management, and don’t forget to mention any vendor management skills you have!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving service management and how your background aligns with our goals at StudySmarter. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex incidents or improved service delivery in the past. We love seeing candidates who can think on their feet and drive solutions!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Equity City
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the core applications you'll be managing. Brush up on their functionalities, especially in policy administration and claims management. This will help you demonstrate your expertise and show that you're ready to take ownership.
✨Showcase Your Vendor Management Skills
Prepare examples of how you've successfully managed vendors and service providers in the past. Be ready to discuss specific SLAs you've held partners accountable to and how you've navigated offshore delivery models. This will highlight your ability to lead and ensure performance.
✨Communicate Clearly Under Pressure
Since this role involves handling major incidents, practice articulating your thought process during high-pressure scenarios. Think of times when you had to triage issues and communicate with senior stakeholders. Clear communication is key, so be prepared to showcase this skill.
✨Emphasise Continuous Improvement
Be ready to talk about your experience with problem management and service improvements. Share specific instances where you've driven root cause analysis or implemented changes that reduced repeat incidents. This shows your proactive approach to enhancing service quality.
