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- Tasks: Lead a team to manage complex property binder claims and ensure top-notch service.
- Company: Established Lloyd's market insurer with a focus on collaboration and growth.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact in claims management while developing your leadership skills.
- Qualifications: Experience in property binder claims and strong leadership abilities required.
- Other info: Join a company investing in talent and innovation for future success.
The predicted salary is between 36000 - 60000 £ per year.
An opportunity to lead and deliver a high-quality claims service across a designated portfolio of property binder business. The role combines hands-on complex claims handling with team leadership, client relationship management, and close collaboration with underwriting and control functions. You’ll drive fair customer outcomes, embed conduct risk principles, and support continuous improvement in service, MI, and governance.
Key Responsibilities
- Own and manage a portfolio of complex property binder claims, ensuring timely, cost-effective resolution and adherence to SLAs.
- Lead and develop a small team (c. two Claims Adjusters), setting objectives, conducting appraisals, and supporting training and development.
- Deliver a first-class service to clients and brokers through both personal handling and oversight of service providers.
- Maintain strong client relationships; act as the claims point of contact for nominated accounts to support commercial objectives.
- Liaise with Underwriting on coverage/wording matters and portfolio themes to inform profitable account development.
- Ensure conduct risk principles are understood and embedded across the team and third-party suppliers; champion fair customer outcomes.
- Partner with Compliance and Internal Audit to maintain adherence to claims procedures and regulatory requirements (including financial crime controls).
- Produce and interpret Claims MI; use insights to drive service improvements and decision-making.
- Uphold governance standards and contribute to a high-performing, market-leading claims function.
What We’re Looking For
- Proven experience handling property binder claims within the Lloyd’s/London market, including complex/technical matters.
- Strong leadership capability with experience managing or mentoring claims professionals.
- Credible stakeholder manager with excellent communication and customer service skills.
- Sound understanding of London market processes, duties, and obligations of parties.
- Proficient in ECF and core productivity tools (Word, Excel, Outlook); comfortable with Claims MI and reporting.
- Commercial mindset with a consistent focus on fair outcomes and regulatory compliance.
Desirable but Not Essential
- ACII (or working towards).
- Experience overseeing third-party service providers.
- Track record of driving continuous improvement in claims processes, MI, and controls.
About the Company
A well-established Lloyd’s market insurer known for technical strength and collaborative culture. The business is investing in claims excellence, data, and talent to support its next phase of profitable growth and enhanced customer outcomes.
Assistant Claims Manager (Property Binders) in City of London employer: Equity City
Contact Detail:
Equity City Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Claims Manager (Property Binders) in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to claims management and leadership. Think about your past experiences and how they align with the role of Assistant Claims Manager. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your expertise! Bring along examples of your work, especially those that highlight your success in handling complex property binder claims. This will demonstrate your capability and give potential employers confidence in your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Let’s get you that Assistant Claims Manager role!
We think you need these skills to ace Assistant Claims Manager (Property Binders) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Claims Manager role. Highlight your experience with property binder claims and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how you can drive fair customer outcomes. We love seeing genuine enthusiasm for the role.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Whether it's improving processes or leading a successful team, we want to know how you've made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Equity City
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property binder claims, especially within the Lloyd’s/London market. Be ready to discuss complex cases you've handled and how you resolved them, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing or mentoring claims professionals. Think about specific situations where you set objectives or supported team development, as this will demonstrate your capability to lead a small team effectively.
✨Build Rapport with Stakeholders
Practice your communication skills and think of ways to illustrate how you've maintained strong client relationships in the past. Being able to convey your approach to stakeholder management will be crucial, so have some anecdotes ready that showcase your customer service skills.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've driven improvements in claims processes or MI in previous roles. Highlight any initiatives you've led that resulted in better outcomes for clients or enhanced compliance, as this aligns perfectly with the company's focus on governance and service excellence.
