At a Glance
- Tasks: Provide first line IT support and help transform network systems across the Trust.
- Company: Join a supportive team at Equitas Academies Trust, dedicated to nurturing talent.
- Benefits: Enjoy competitive salary, CPD opportunities, and employee wellbeing perks.
- Other info: Inclusive environment with great career growth and commitment to safeguarding.
- Why this job: Make a real impact in education while developing your IT skills.
- Qualifications: Good IT knowledge, excellent people skills, and problem-solving abilities required.
The predicted salary is between 24796 - 26824 £ per year.
1st Line IT Support Technician
Based at Aston Manor Academy but working across Equitas Academies Trust.
Hours and Salary
36.5 hours per week.
Grade 2: £24,796 to £26,824 FTE. Grade 3: £27,254 to £33,699 FTE. (Salary assessment, subject to experience, skills and qualifications).
Job Description
Equitas Academies Trust ICT Central Services team have a vacancy for a reliable, creative, and organised professional with a good knowledge of IT and excellent people skills to provide support across the Trust.
This is an exciting opportunity to get involved in the transformation of our network systems through supporting the implementation of project development work across the Trust.
Responsibilities
- Support the basic operation and configuration of Academy desktop computers and any other devices.
- Provide first line helpdesk support, monitoring, resolving, and escalating tickets as required.
- Prioritise and maintain IT data records accurately.
- Maintain all administrative tasks in a timely manner.
- Assist in the transformation of network systems and deployment of new projects across the Trust.
Qualifications and Skills
- Good knowledge of IT and excellent people skills.
- Excellent planning, organising and communication skills.
- Proven track record of problem solving.
- Ability to adapt and learn quickly in a busy education setting.
- Experience in customer‑facing roles is preferred.
Benefits
- A supportive and nurturing working environment.
- A commitment to CPD opportunities.
- Employee wellbeing benefits including access to a bus pass scheme, Voluntary Health Care Cash Plan, cycle to work scheme, technology scheme and 1‑2‑1 Clinical Supervision for DSLs.
- Employer contributions to Local Government Pensions Scheme (support staff) or Teacher Pensions Scheme (teaching staff).
- An inclusive and caring ethos.
- Additional Information
The Trust is committed to safeguarding and promoting the well‑being of all children and expects our staff and volunteers to share this commitment.
The successful candidate will be subject to all pre‑employment checks necessary to meet safer recruitment requirements, including a satisfactory enhanced DBS check, right‑to‑work check, and references.
Please note: Applicants must already have the legal right to work in the UK at the time of application.
Closing date for application forms: Friday 24th July 2026 at 12 noon.
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1st Line IT Support Technician in Birmingham employer: Equitas Academies Trust
Equitas Academies Trust is an excellent employer, offering a supportive work culture that prioritises employee development and well-being. Located in Birmingham, this role as an Education HR Administrator provides opportunities for continuous professional development and a competitive pension scheme, making it an ideal place for those seeking meaningful and rewarding employment in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Technician in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Equitas Academies Trust values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Equitas Academies Trust might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Equitas Academies Trust!
✨Direct Apply to Equitas Academies Trust
Let's not forget to apply directly through the Equitas Academies Trust website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line IT Support Technician in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Equitas Academies Trust.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Equitas Academies Trust. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Equitas Academies Trust
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
