At a Glance
- Tasks: Provide expert support for software products and resolve customer queries.
- Company: Join Equisoft, a global leader in digital solutions for finance.
- Benefits: Enjoy private medical insurance, life insurance, and a matched pension from day one.
- Other info: Hybrid work model with excellent career advancement opportunities.
- Why this job: Kickstart your career in the financial services industry with a supportive team.
- Qualifications: Analytical degree and experience with complex applications preferred.
The predicted salary is between 27000 - 27000 £ per year.
Equisoft is a global provider of digital solutions for the insurance and investment sectors, trusted by more than 300 of the world’s leading financial institutions. We offer a comprehensive ecosystem of scalable solutions that help our clients meet the challenges of digital transformation—driven by a business-centric approach, deep industry knowledge, cutting-edge technologies, and a multicultural team of experts located across North America, the Caribbean, Latin America, Europe, Africa, Asia, and Australia.
With 950+ employees, we are a stable organization that offers career advancement and fosters a stimulating environment.
Hiring Location: UK (Bath office)
The position is hybrid, 2 days at the office and 3 days remote (if needed).
Full-time Role
Salary: £27k
Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc.
Number of hours per week: 37.5
Educational Support: Pluralsight
Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds whilst all the while pushing for resolutions that give the customer the best possible outcome. This is an excellent opportunity for someone to develop their career in the financial services industry.
Your Day with Equisoft:
- Provide customer support during the following support shifts:
- 0730 to 1600
- 0830 to 1700
- 0930 to 1800
- Logging and resolution of functional and technical product support issues
- Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams
- Managing service communications and updates
- Service monitoring and error log management
- Creating and updating application documentation/knowledge base articles
- Assisting with the formal testing of new client configurations
Requirements:
- Technical
- Experience of the use, support, or development of complex applications
- Numerate or analytical degree
- Experience of web-based applications
- Soft Skills
- Analytical and problem-solving skills
- Ability to pick up and understand technical & business concepts
- Willingness to learn
- Excellent verbal and written communications skills
- Accurate usage of grammar and meticulous attention to detail
- Strong sense of organization and prioritization
- Ability to multi-task in a rapid-paced environment
- Enthusiasm for what we are trying to achieve and the self-motivation to make a difference
- Reliable and dependable
Nice to Haves:
- Knowledge of basic MS SQL server queries
If you don't meet all the requirements, we still want to hear from you!
Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We thank you for your interest in our company and we guarantee that all submitted applications will be considered. Only those whose applications are selected will be contacted for interview purposes. By submitting your application, you consent to Equisoft collecting, using & storing your personal data in order to apply for a job and for Equisoft to analyze your application. Due to the nature of its products and services, Equisoft will perform thorough background checks prior to confirming one’s employment.
Application Support Analyst employer: Equisoft UK
Equisoft is an exceptional employer that prioritises employee growth and well-being, offering a hybrid work model from our Bath office, which allows for flexibility and work-life balance. With comprehensive benefits from day one, including private medical insurance and educational support, we foster a stimulating environment where you can develop your career in the financial services industry alongside a diverse and multicultural team of experts.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences at Equisoft. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Equisoft's products and services. Dive into their website and get familiar with their digital solutions. This will show your enthusiasm and help you stand out!
✨Tip Number 3
Practice common interview questions, especially those related to problem-solving and customer support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Analyst role. Highlight relevant experience and skills that match the job description, especially your analytical and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for Equisoft and the role. Share specific examples of how your background aligns with what we’re looking for.
Show Off Your Communication Skills:Since excellent verbal and written communication skills are key for this role, ensure your application is clear, concise, and free of errors. This is your first impression, so make it count!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Equisoft UK
✨Know Your Stuff
Make sure you have a solid understanding of the software products you'll be supporting. Familiarise yourself with their functionalities and common issues. This will help you answer questions confidently and demonstrate your analytical skills.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in the past. Think about situations where you diagnosed issues or implemented workarounds. This will showcase your ability to think on your feet and your enthusiasm for finding solutions.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role requires excellent verbal and written communication skills, consider doing mock interviews with a friend to refine your delivery and ensure you're using accurate grammar.
✨Be Organised and Prioritise
Demonstrate your organisational skills by discussing how you manage multiple tasks in a fast-paced environment. Prepare to share strategies you use to prioritise your workload, as this is crucial for the Application Support Analyst role.
