At a Glance
- Tasks: Support customers by resolving software issues and enhancing user experience.
- Company: Join a diverse team at Equisoft, a leader in tech solutions.
- Benefits: Enjoy a competitive salary, hybrid work, and educational support.
- Other info: Great career growth opportunities in a dynamic environment.
- Why this job: Make a real difference by helping customers with innovative software.
- Qualifications: Technical experience with applications and strong problem-solving skills.
The predicted salary is between 27000 - 27000 £ per year.
The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds, while pushing for resolutions that give the customer the best possible outcome.
Responsibilities
- Provide customer support during the following shifts: 0730 to 1600, 0830 to 1700, 0930 to 1800
- Log and resolve functional and technical product support issues
- Diagnose problems and manage escalation of complex issues to SMEs, development and infrastructure teams
- Manage service communications and updates
- Monitor service and manage error logs
- Create and update application documentation/knowledge base articles
- Assist with formal testing of new client configurations
Requirements
- Technical experience with the use, support, or development of complex applications
- A numerate or analytical degree
- Experience with web-based applications
- Analytical and problem‑solving skills
- Ability to pick up and understand technical & business concepts
- Willingness to learn
- Excellent verbal and written communication skills, accurate usage of grammar and meticulous attention to detail
- Strong sense of organization and prioritization, ability to multi‑task in a rapid‑paced environment
- Enthusiasm for the mission and self‑motivation to make a difference
- Reliable and dependable
Nice to Have
- Knowledge of basic MS SQL server queries
Location & Compensation
- Hiring Location: UK (Bath office)
- Position is hybrid: 2 days at the office, 3 days remote (if needed).
- Full‑time role. Salary: £27,000 per year.
- Number of hours per week: 37.5.
- Benefits include private medical insurance, life insurance, pension matched contribution, educational support via Pluralsight, and more.
Equal Opportunity Employer
Equisoft is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Application Support Analyst in Bath employer: Equisoft UK Ltd
Equisoft is an exceptional employer that fosters a collaborative and inclusive work culture, particularly in our Bath office. With a strong commitment to employee growth, we offer comprehensive benefits such as private medical insurance, educational support, and a hybrid working model that promotes work-life balance. Join us to be part of a team where your contributions are valued, and you can make a meaningful impact while developing your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Bath
✨Tip Number 1
Get to know the company inside out! Research Equisoft and their products so you can speak confidently about how your skills align with their needs. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to application support. Think about scenarios where you've solved problems or improved processes, as these examples will showcase your analytical skills and experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in their minds and show your professionalism. Plus, it’s a great way to stand out!
We think you need these skills to ace Application Support Analyst in Bath
Some tips for your application 🫡
Know the Role:Before you start writing, take a good look at the job description. We want to see that you understand what an Application Support Analyst does and how your skills fit in. Tailor your application to highlight relevant experience and show us why you're the perfect match!
Be Clear and Concise:When it comes to written applications, clarity is key! We appreciate well-structured responses that get straight to the point. Use bullet points if needed, and make sure your grammar and spelling are spot on. Remember, attention to detail matters!
Show Your Enthusiasm:Let your passion shine through! We love seeing candidates who are genuinely excited about the role and our mission. Share why you want to join StudySmarter and how you can contribute to our team. A little enthusiasm goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Equisoft UK Ltd
✨Know Your Software Inside Out
Before the interview, make sure you have a solid understanding of the in-house developed software products. Familiarise yourself with common issues and solutions, as well as any recent updates or changes. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to handle complex problems effectively.
✨Communicate Clearly and Effectively
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few key points about how you would communicate service updates or manage customer queries during the interview.
✨Be Ready to Discuss Your Learning Mindset
The job requires a willingness to learn, so be prepared to talk about how you approach learning new technologies or concepts. Share examples of how you've adapted to new tools or processes in previous roles, highlighting your enthusiasm for continuous improvement.
