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- Tasks: Lead and inspire teams in delivering top-notch facilities management services across multiple sites.
- Company: Join a progressive FM provider focused on operational excellence and client partnerships.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with travel flexibility and a focus on continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while building strong client relationships.
- Qualifications: 3+ years in Facilities Management with expertise in security, cleaning, and catering.
The predicted salary is between 45000 - 55000 £ per year.
As Contract Manager, you will be the single point of accountability for the overall performance of the contract, with a clear focus on operational excellence, financial control and client satisfaction.
Responsibilities
- End-to-end operational delivery across all three sites
- Spend the majority of your time embedded on site, supporting teams and clients
- Lead, develop and inspire multi-disciplinary teams across security, cleaning and catering
- Act as the key contact for clients, hosting monthly review meetings, producing reports and managing service performance against KPIs and SLAs
- Take full ownership of financial performance, including P&L management, cost control and forecasting
- Ensure 100% statutory and contractual compliance, championing health, safety and governance at all times
- Drive continuous improvement, innovation and service development across all service lines
- Maintain a visible leadership presence, coaching and developing site managers and supervisors to strengthen succession and capability
- Maintaining consistently high service standards across security, cleaning and catering
We're seeking an experienced and well-rounded Facilities Management professional with a sharp commercial focus and a proven track record of delivering Soft FM services including cleaning, security and catering across multiple sites. This is a senior, hands-on operational role suited to someone who thrives in a fast-paced, blue-collar environment and enjoys building strong client relationships while driving performance, compliance and commercial outcomes. This is an exciting opportunity to join a progressive FM provider where operational excellence, client partnership, and service innovation go hand in hand.
Qualifications
- At least 3 years' experience managing multiple sites within Facilities Management (Soft Services)
- Proven operational expertise across security, cleaning and catering
- A strong, evidence-based background in client relationship management
- Demonstrable experience managing P&L, budgets and financial reporting
- The ability to lead and develop teams within a blue-collar operational environment
- A proactive, solutions-focused leadership style with excellent stakeholder skills
- Flexibility to travel and work autonomously across multiple locations, SIA Non-Frontline Licence (held previously or currently, with ability to re-qualify)
- IOSH qualification desirable
- Full UK driving licence and access to a vehicle
- Ability to work flexibly and remotely when required
Contract Manager - National in England employer: Equipment Sales & Service Limited.
Contact Detail:
Equipment Sales & Service Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - National in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Facilities Management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they align with your experience in managing multiple sites. We want you to showcase your operational excellence and client relationship skills, so practice articulating your achievements clearly.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. It shows you're genuinely interested and keeps you top of mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that Contract Manager role!
We think you need these skills to ace Contract Manager - National in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in managing multiple sites and your expertise in operational delivery, especially in security, cleaning, and catering. We want to see how your skills align with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific examples of how you've driven performance and client satisfaction in previous roles. We love numbers, so if you can include any KPIs or financial successes, even better!
Be Personable: We’re looking for someone who can build strong client relationships, so let your personality shine through in your application. Use a friendly tone and show us that you’re not just about the numbers but also about connecting with people.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at Equipment Sales & Service Limited.
✨Know Your Contract Inside Out
Before the interview, make sure you thoroughly understand the contract management process and the specific responsibilities outlined in the job description. Familiarise yourself with key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role, as this will show your potential employer that you're ready to take ownership of financial performance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in previous roles. Think about specific situations where you inspired multi-disciplinary teams or improved service standards. This will demonstrate your proactive leadership style and ability to coach site managers and supervisors effectively.
✨Be Ready to Discuss Financial Acumen
Since the role involves P&L management and cost control, be prepared to discuss your experience with budgets and financial reporting. Bring along examples of how you've managed financial performance in past positions, and be ready to explain your approach to forecasting and ensuring compliance with statutory requirements.
✨Demonstrate Client Relationship Management
Think of instances where you've built strong client relationships and successfully managed their expectations. Be ready to talk about how you’ve hosted review meetings, produced reports, and driven continuous improvement in service delivery. This will highlight your evidence-based background in client relationship management, which is crucial for this role.