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- Tasks: Lead and inspire teams in delivering top-notch facilities management services across multiple sites.
- Company: Join a progressive FM provider focused on operational excellence and client partnerships.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced role ideal for those who thrive in blue-collar environments.
- Why this job: Make a real impact by driving performance and innovation in a dynamic environment.
- Qualifications: 3+ years in Facilities Management with strong client relationship and financial management skills.
The predicted salary is between 45000 - 55000 £ per year.
As Contract Manager, you will be the single point of accountability for the overall performance of the contract, with a clear focus on operational excellence, financial control and client satisfaction.
Responsibilities
- End-to-end operational delivery across all three sites
- Spend the majority of your time embedded on site, supporting teams and clients
- Lead, develop and inspire multi-disciplinary teams across security, cleaning and catering
- Act as the key contact for clients, hosting monthly review meetings, producing reports and managing service performance against KPIs and SLAs
- Take full ownership of financial performance, including P&L management, cost control and forecasting
- Ensure 100% statutory and contractual compliance, championing health, safety and governance at all times
- Drive continuous improvement, innovation and service development across all service lines
- Maintain a visible leadership presence, coaching and developing site managers and supervisors to strengthen succession and capability
- Maintaining consistently high service standards across security, cleaning and catering
We're seeking an experienced and well‑rounded Facilities Management professional with a sharp commercial focus and a proven track record of delivering Soft FM services including cleaning, security and catering across multiple sites. This is a senior, hands‑on operational role suited to someone who thrives in a fast‑paced, blue‑collar environment and enjoys building strong client relationships while driving performance, compliance and commercial outcomes. This is an exciting opportunity to join a progressive FM provider where operational excellence, client partnership, and service innovation go hand in hand.
Qualifications
- At least 3 years' experience managing multiple sites within Facilities Management (Soft Services)
- Proven operational expertise across security, cleaning and catering
- A strong, evidence‑based background in client relationship management
- Demonstrable experience managing P&L, budgets and financial reporting
- The ability to lead and develop teams within a blue‑collar operational environment
- A proactive, solutions‑focused leadership style with excellent stakeholder skills
- Flexibility to travel and work autonomously across multiple locations, SIA Non-Frontline Licence (held previously or currently, with ability to re‑qualify)
- IOSH qualification desirable
- Full UK driving licence and access to a vehicle
- Ability to work flexibly and remotely when required
Contract Manager - National employer: Equipment Sales & Service Limited.
Contact Detail:
Equipment Sales & Service Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager - National
✨Tip Number 1
Network like a pro! Get out there and connect with people in the Facilities Management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in managing multiple sites. We recommend practising common interview questions and having examples ready that showcase your operational excellence and client relationship skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Mention something specific from your conversation to remind them of your fit for the role. It shows you’re genuinely interested and proactive, which is key in this fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Contract Manager - National
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Contract Manager role. Highlight your experience in managing multiple sites and your expertise in operational delivery, especially in security, cleaning, and catering. We want to see how your background aligns with our needs!
Showcase Your Achievements: When writing your application, don’t just list your responsibilities. Share specific examples of how you've driven performance and client satisfaction in previous roles. We love numbers, so if you can quantify your successes, even better!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive leadership style will benefit our teams. We’re looking for someone who can inspire and develop others, so let that come through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Equipment Sales & Service Limited.
✨Know Your Contract Management Inside Out
Make sure you’re well-versed in the specifics of contract management, especially in relation to operational excellence and financial control. Brush up on your knowledge of KPIs and SLAs, as you'll likely be asked how you would manage these in a real-world scenario.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-disciplinary teams. Think about times when you’ve inspired or developed team members, and be ready to discuss how you maintain high service standards across different sites.
✨Demonstrate Client Relationship Management
Be ready to talk about your approach to building strong client relationships. Share specific instances where you’ve successfully managed client expectations and improved satisfaction, as this role heavily relies on effective communication and partnership.
✨Financial Acumen is Key
Since you’ll be responsible for P&L management and cost control, prepare to discuss your experience with budgets and financial reporting. Bring along any relevant metrics or achievements that showcase your ability to drive financial performance.