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- Tasks: Lead high-performing teams and drive exceptional client service in facilities management.
- Company: Join Compass Group UK&I, a diverse and inclusive workplace.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by inspiring teams and fostering innovation in operations.
- Qualifications: 3+ years in facilities management with strong leadership and client relationship skills.
- Other info: Embrace diversity and thrive in a fast-paced, client-centric environment.
The predicted salary is between 72000 - 108000 £ per year.
Are you a people-first leader with a passion for building high-performing teams and delivering exceptional client service? We are seeking an outstanding Operations Director to lead our facilities management operations, driving performance while inspiring the people behind it. In this strategic leadership role, you will oversee a portfolio of multi-site contracts, developing talent, strengthening client partnerships, and ensuring sustainable business growth. Your leadership will create a culture of operational excellence where teams thrive, standards are exceeded, and long-term relationships flourish.
Responsibilities
- Inspire and Lead Teams: Build and develop high-performing FM teams across multiple service lines, creating a culture of accountability, collaboration, and excellence.
- Drive Growth: Strengthen client partnerships, ensuring retention and identifying opportunities for innovation and service expansion.
- Operational Excellence: Champion compliance, quality, and consistency across all FM services, including hard and soft facilities management.
- Financial Leadership: Oversee budgets, performance metrics, and reporting to achieve financial and contractual targets.
- Foster Innovation: Lead continuous improvement initiatives, driving efficiency, sustainability, and service innovation.
Proven leadership skills with the ability to inspire, guide, and motivate diverse teams. Excellent interpersonal and communication skills to engage with stakeholders at all levels. Strategic thinker with a focus on efficiency, client satisfaction, and innovation. Strong financial acumen, including budget management, forecasting, and cost control. In-depth knowledge of FM compliance standards (health & safety, statutory maintenance, sustainability). Ability to thrive in a fast-paced, client-centric environment with a solutions-focused mindset.
Qualifications
- 3+ years' experience at director level within facilities management, property services, or multi-site operations.
- A proven track record of leading and developing teams in a multi-contract environment.
- Strong experience in managing and growing client relationships with a focus on service excellence.
- A collaborative and inclusive leadership style with an emphasis on coaching and development.
- Commercial acumen with practical knowledge of contract management and P&L responsibility.
- A strong understanding of health & safety, statutory compliance, and sustainability in FM operations.
At Compass Group UK&I, we are committed to fostering an environment where every individual can be themselves at work and has equal opportunities to progress. We strive to build a culture that respects and celebrates the unique talents, backgrounds, and abilities of all our people. We want colleagues to feel valued, empowered, and able to thrive - because diversity is our strength.
Operations Director - London in City of Westminster employer: Equipment Sales & Service Limited.
Contact Detail:
Equipment Sales & Service Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can inspire and lead high-performing teams while driving operational excellence.
✨Tip Number 3
Showcase your financial acumen! Be ready to discuss your experience with budget management and performance metrics. Highlight specific examples of how you've achieved financial targets in previous roles, as this is crucial for the Operations Director position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our team.
We think you need these skills to ace Operations Director - London in City of Westminster
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your unique leadership style shine through. Share examples of how you've inspired and developed high-performing teams in the past, as this is key for the Operations Director role.
Highlight Client Relationships: Make sure to emphasise your experience in managing and growing client relationships. We want to know how you've driven service excellence and retained clients, so include specific achievements that showcase your impact.
Demonstrate Financial Acumen: Since financial leadership is crucial for this position, don’t forget to mention your experience with budgets and performance metrics. Show us how you've successfully managed finances in previous roles to achieve targets.
Tailor Your Application: Take the time to tailor your application specifically for this role. Use the job description as a guide to highlight relevant skills and experiences. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Equipment Sales & Service Limited.
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the company's values. Be ready to share specific examples of how you've inspired and developed high-performing teams in the past.
✨Demonstrate Financial Acumen
Brush up on your financial management skills, especially around budgets and performance metrics. Prepare to discuss how you've successfully managed P&L responsibilities and achieved financial targets in previous roles.
✨Showcase Client Relationship Success
Think of instances where you've strengthened client partnerships or identified opportunities for service expansion. Be prepared to discuss these experiences and how they contributed to operational excellence and client satisfaction.
✨Emphasise Compliance and Innovation
Familiarise yourself with FM compliance standards and be ready to talk about how you've championed quality and consistency in your previous roles. Highlight any continuous improvement initiatives you've led that drove efficiency and sustainability.
