Deputy Retail Manager - Charlton in City of Westminster

We're looking for a dynamic, hands-on Deputy Retail Manager to join the collaborative team at Charlton Athletic Football Club – an iconic stadium with a strong blend of heritage and community that offers the ideal environment for entertaining football and first-class food. As Deputy Retail Manager you'll play a key role in the effective running of fast-paced retail units across Charlton Athletic FC’s stadium.

In collaboration with the Head of Operations, you will effectively manage the sale of liquor and food across various outlets, and ultimately drive sales, maintain high service standards, and ensure seamless retail operations during all match days and live events!

Responsibilities:

• Lead end-to-end concessions operations, ensuring timely ordering, stock control, scheduling, and seamless service delivery.
• Drive revenue growth and spend-per-head performance while maintaining strict control of costs, waste, and production.
• Analyse COS, labour spend, stock variances, and profitability metrics to support commercial decision-making.
• Manage labour planning, forecasting, and rota optimisation to balance service excellence with budget targets.
• Ensure full compliance with health & safety, food hygiene, Challenge 25, PCI DSS, and profit protection procedures.
• Build, coach, and develop high-performing teams through recruitment, training, performance management, and succession planning.
• Deliver engaging team briefings and communicate operational strategy to maximise performance and customer satisfaction.
• Resolve operational challenges proactively, manage customer feedback effectively, and maintain exceptional service standards.
• Identify and implement new products, service styles, and business opportunities to drive growth and enhance the guest experience.
• Collaborate with clients and stakeholders to support sustainability, community engagement, and wider business objectives.

Qualifications:

• A background in a managerial/supervisory high-volume quality food service and/or conference and event catering.
• The ability to demonstrate the development of financial controls, forecasting and commercial modelling.
• Experienced in leading a team, delivering great food and a superior customer experience.
• Excellent communication skills and ability to engage stakeholders effectively.
• Strong IT skills.
• Sound knowledge and ability to manage all aspects of Health, Safety, and Food Safety in a food service environment.
• A strong commercial acumen and outstanding skills to increase sales and profitability within all areas of the business.
• A motivational leader with the ability to inspire people at all levels.
• Fully flexible and willing to adapt to ever-changing environments.

Benefits:

• Competitive salary and full company benefits.
• 23 days’ annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave.
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships.
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.