Mountain Outfitters Assistant (Fixed Term Contract)

Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine.

Great opportunity to join our Team on a 12 months fixed term contract as Mountain Outfitters Assistant. You will offer outstanding Rab and Lowe Alpine technical advice and support to customers at the Mountain Outfitters Factory Shop. Working with the Shop Manager and team, you will deliver outstanding levels of customer satisfaction through excellent sales service. Hours are 39 per week, Tuesday to Saturday, to include one late shift on Tuesdays from 12 noon to 8:30 pm.

• Answering questions and providing technical advice and support to customers on a wide range of products on the shop floor.
• Identify customer needs and interests and present products that potentially match these requirements.
• Cross selling customers into additional products that will work in conjunction with and enhance purchases.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Effective stockroom management, ensuring efficient replenishment and stock control procedures.
• Help administer sales, product returns and warranties (exchange, credit).
• Liaison between customers and our Birchwood based Service Centre regarding repairs.

To join us as Mountain Outfitters Assistant you must have:

• Outdoor Experience – you will be active in the outdoors and have a thorough understanding of how Outdoor Clothing affects your comfort/performance in the outdoors depending on the weather and activity being participated in. You will be able to talk about clothing and pack systems with conviction and be able to use real life experiences to help guide customers into making an informed purchase.
• Customer focused.
• Excellent communication and interpersonal skills.
• Friendly, helpful, confident, and engaging personality.
• The ability to work under pressure in a fast-paced environment to tight deadlines, with the ability to handle multiple projects and priorities.
• Ability to work as part of a team as well as use own initiative.

• Experience of using an EPOS system.
• Proven work experience in either Outdoor or Fashion Retail.
• Basic administration skills.
• Experience of using Microsoft Office (Word, Excel, Outlook).
• Previous experience dealing with warranty returns.

Salary £25,552.80 per annum, commensurate with qualifications, skills and experience. Contributory company pension scheme, subject to qualifying conditions. Discretionary profit share bonus scheme. Life Assurance scheme. Employee Benefits Platform. Employee Wellbeing Programme. Free, unlimited access to LinkedIn Learning training resources. Great staff discounts on our Rab and Lowe Alpine products. Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment. Casual dress code. Modern facilities with free on-site parking and we are proud to be a climate neutral company.

Closing date for applications is 8 February 2026.

Strictly No Agencies please.

Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff. We are looking for people who are passionate about and can help live our values of Synergy, Ingenuity, Ambition, Determination and Integrity.