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- Tasks: Provide expert advice and support to customers on outdoor gear.
- Company: Join a passionate team at the Mountain Outfitters Factory Shop.
- Benefits: Gain valuable retail experience and work in a vibrant environment.
- Why this job: Be part of a team that helps adventurers find their perfect gear.
- Qualifications: Customer service skills and a passion for outdoor activities.
- Other info: Fixed term contract with opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
Great opportunity to join our Team on a 12 months fixed term contract as Mountain Outfitters Assistant! You will offer outstanding Rab and Lowe Alpine technical advice and support to customers at the Mountain Outfitters Factory Shop. Working with the Shop Manager and team, you will deliver outstanding levels of customer satisfaction through excellent sales service. Hours are 39 per week, Tuesday to Saturday, to include one late shift on Tuesdays from 12 noon to 8:30 pm.
Key Responsibilities:
- Answering questions and providing technical advice and support to customers on a wide range of products on the shop floor.
- Identify customer needs and interests and present products that potentially match these requirements.
- Cross selling customers into additional products that will work in conjunction with and enhance purchases.
- Ensure high levels of customer satisfaction through excellent sales service.
- Maintain outstanding store condition and visual merchandising standards.
- Effective stockroom management, ensuring efficient replenishment and stock control procedures.
- Help administer sales, product returns and warranties (exchange, credit).
- Liaison between customers and our Birchwood based Service Centre regarding repairs.
Mountain Outfitters Assistant employer: Equip Outdoor Technologies
Contact Detail:
Equip Outdoor Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mountain Outfitters Assistant
✨Tip Number 1
Get to know the products inside out! Familiarise yourself with Rab and Lowe Alpine gear so you can provide top-notch advice. Customers love it when you can share your knowledge and help them find exactly what they need.
✨Tip Number 2
Practice your sales pitch! Role-play with friends or family to get comfortable with cross-selling techniques. The more natural it feels, the better you'll connect with customers and boost those sales.
✨Tip Number 3
Show off your personality! When you're on the shop floor, be approachable and friendly. A warm smile and a genuine interest in helping customers can make all the difference in their shopping experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Mountain Outfitters Assistant
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let us know why you're passionate about outdoor activities and how that relates to the products we offer. Share any personal experiences or adventures that highlight your enthusiasm for the great outdoors!
Highlight Your Customer Service Skills: We want to see how you can deliver outstanding customer satisfaction! In your application, mention any previous roles where you provided excellent service, especially in retail or outdoor settings. Specific examples will make your application stand out.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the position.
Apply Through Our Website: Make sure to submit your application through our website for the best chance of being noticed! It’s the easiest way for us to keep track of your application and get back to you quickly. Don’t miss out on this opportunity!
How to prepare for a job interview at Equip Outdoor Technologies
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Rab and Lowe Alpine products. Understand their features, benefits, and how they meet customer needs. This knowledge will help you answer technical questions confidently and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you identified customer needs and successfully matched them with products. This will demonstrate your ability to enhance customer satisfaction, which is key for this position.
✨Practice Cross-Selling Techniques
Since cross-selling is part of the job, think of ways to present additional products that complement main purchases. During the interview, discuss strategies you’ve used before or ideas you have for this role. This shows you understand the sales process and can contribute to the team’s success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, store goals, or how they measure customer satisfaction. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
